topic Re: New XE9005 couldn't connect to my alexa in Android TV

New XE9005 couldn't connect to my alexa

vcheewei — Sat, 17 Mar 2018 20:34:30 GMT

Hi all, I've recently got this sony XE9005 tv and noticed that it has this beta version of "TV Control Setup with Amazon Alexa", after the select your google account, it just got stuck at that screen.

I've actually added the sony bravia skill on the alexa app and logged in to my google account (same account as the one on my tv) and it's definitely linked.

What else can I do to get the setup complete? I've restarted the TV a few times.

Re: New XE9005 couldn't connect to my alexa

EdwinaU — Sun, 18 Mar 2018 18:38:37 GMT

Hi Vcheewei,

Welcome to the community.

If you have the latest firmware and have restarted several times, it's probably best to contact support for advice. You'll find them here.

Best wishes,

Re: New XE9005 couldn't connect to my alexa

redoxide — Sun, 18 Mar 2018 21:02:32 GMT

I have had exactly the same problem and done exactly the same as you, as in restart tv several times and linked my google account to the skill, i was beginning to think i had done something wrong.

I will keep trying and i will let you know if i get it to work.

Re: New XE9005 couldn't connect to my alexa

mivalli — Fri, 23 Mar 2018 13:00:02 GMT

Same here today with my xe9305, tried powering down both tv & echo show but still gets stuck after google account.

Did get further a week ago but only had windows phone so it stuck there. Now have Iphone. Also tried removing app from amazon account and starting from scratch, tv first but that didn't work either

Re: New XE9005 couldn't connect to my alexa

mivalli — Fri, 23 Mar 2018 13:26:24 GMT

Just opened a case with Sony Case No: 16810240.

Betreff: New XE9005 couldn't connect to my alexa

IamNic — Fri, 23 Mar 2018 13:59:52 GMT

Hi @vcheewei,

as far as I know the Alexa capabilities are currently only enabled on US devices.

- Nic

Betreff: New XE9005 couldn't connect to my alexa

mivalli — Fri, 23 Mar 2018 15:58:28 GMT

No, UK as well.

I believe, but I'm not sure, if it has the app then it can be activated.

Re: New XE9005 couldn't connect to my alexa

redoxide — Sat, 24 Mar 2018 01:20:58 GMT

Hello again, Just wanted to give an update and let you know i managed to get it working.

I'm in the UK so i can also definitely confirm that the skill works here.

As to what i done to get it working? to be honest nothing i can be sure of.

I had been looking in my google account settings and checking which apps have account access and Android TV was listed, i clicked on it to check the permissions and then exited my settings without altering anything. i went back to the TV and selected the Alexa app, got to the point where you select the account you wish to link (this is the point it kept getting stuck and just hanging when ever i had tried before) and this time it just went straight through and completed the process.

I have no idea if it did anything when i checked the permissions in my google account (i'm pretty sure it didn't) but it seems strange how it went through immediately on the first time of trying afterwards.

It was probably just a coincidence. Sorry i can't offer anything more certain as to how to get it working, but at least i can confirm that the skill works if you can get past the account linking phase of the set up.

Re: New XE9005 couldn't connect to my alexa

mivalli — Sat, 24 Mar 2018 10:35:23 GMT

Got a reply, had to clear all data (basically a factory reset).

Luckily enough I have only had the TV a week so not much added content/ settings changing.

Good news, it now works.

Re: New XE9005 couldn't connect to my alexa

nickle182 — Tue, 27 Mar 2018 01:48:11 GMT

Happened to me as well, but I finally got it to work after an hour of playing around. Here's what I did.

-Go to settings

-Go to Apps

-Scroll down and Click on "TV Control Setup with Amazon Alexa"

-Click on "Permissions"

-Enable "Contacts"

-Click "Force Stop"

-Click "Open"

After that follow as usual, when it asks you to login, your TV may restart (mine did). If it did restart, just click on the "TV Control Setup with Amazon Alexa" from from Home. It should continue with the setup after that and let you finish.

Let me know if this works for you guys as well!

Re: New XE9005 couldn't connect to my alexa

Ranky23 — Tue, 27 Mar 2018 19:00:27 GMT

I had it connected to my alexa until about two days ago Everything worked fine I try to connect now and get stuck in the same place as you I've tried everything except a full factory reset . Frustrating

Re: New XE9005 couldn't connect to my alexa

paulkyle — Tue, 13 Nov 2018 18:10:54 GMT

Nickles soulution worked for me. Alexa has now taken back control! Now if I can only sort out hdmi control of external devices

Re: New XE9005 couldn't connect to my alexa

ann13matt — Fri, 25 Jan 2019 14:28:56 GMT

This worked for me too, although I also had to clear all the existing data from the app. Thanks, it was driving me nuts!!

Re: New XE9005 couldn't connect to my alexa

IamNic — Fri, 25 Jan 2019 22:42:06 GMT

Hey there,

thank you for confirming the solution from @nickle182 worked - I marked his post as the solution, so other community members with the same issue find it more easily.

- Nic