topic Re: SONY AF9 65" lag/freeze in Android TV

SONY AF9 65" lag/freeze

xpanterx — Fri, 30 Nov 2018 11:16:16 GMT

Bought a AF9 last week. This morning (had an update yesterday), the tv almost didn't respond at all to the remote, has anyone else had this problem recently? Turned the tv on and of a few times but it was still very unresponsive.

Re: SONY AF9 65" lag/freeze

jumpsuit — Fri, 30 Nov 2018 11:49:58 GMT

Hi @xpanterx and welcome to the Community

The manual says:

"Restart your TV by pressing the power button on the remote control until a message appears.

The TV will restart. If the TV does not recover, try unplugging the TV from the mains lead for three minutes and then plug it in again"

However if that hasn't helped, and the batteries in the remote control have enough power in them

its probably best you give Support a ring on +44 (0) 2073652810

Re: SONY AF9 65" lag/freeze

xpanterx — Fri, 30 Nov 2018 13:27:53 GMT

Hi and thank you!

I will try that!

(Maybe I should have checked the maual first, but I'm a man and we usually never read them haha...)

I still think it's bad that a brand new superexpensive tv have issues, I should no have to do anything for it to work... I might just return it if this continues.

Re: SONY AF9 65" lag/freeze

jumpsuit — Fri, 30 Nov 2018 14:04:42 GMT

Hi again @xpanterx

You're welcome

LOL I know what you mean about manuals.

I understand your frustration.

Keep us posted.