topic Re: Double audio with soundbar after connecting with android device for music in Android TV

Double audio with soundbar after connecting with android device for music

khallergard — Mon, 20 May 2019 09:35:02 GMT

Got a sound bar HT-SF150 to my Bravia KD-43XD8088, and it works fine using HDMI to the TV's ARC jack. Bluetooth pairing the soundbar with my Galaxy TAB S2 to stream music from Spotify also works fine. But after leaving the tablet (unpairing) and going to TV, I get double sound: the TV audio and the soundbar audio, with a lag between them which makes it unbearable. The only way I have found to get back to normal audio is to disconnect the power cord of the sound bar, and then reconnect. Would appreciate help with this.

Re: Double audio with soundbar after connecting with android device for music

Sean_Mc — Tue, 21 May 2019 15:19:02 GMT

Hi there,

I'm looking into this and will update the thread when I have more information. In the meantime perhaps another member of the community may be able to advise.

Best wishes,

Sean Mc

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Wed, 22 May 2019 14:15:05 GMT

Hi khallergard,

This is very unusual. Are you sure that the speakers are set to Audio system? You can check this by pressing Home - Settings - Sound/Audio - Speakers and choose Audio system.

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 08:45:15 GMT

Thank you The_Black_Rose - Yes, it is set to Audio System, but when connecting the TV after a music session, the TV Speakers become active after a while. And the settings then changes to TV Speakers. Changing the settings back to Audio System, but it reverts to TV Speakers after about 10 seconds with the message: "TV Speakers are active due to Audio System communication failure".

Think I have eliminated the variables on the tablet (unpairing etc). On the soundbar tried turing off the Bluetooth function (3 fingers for 10 sec on the soundbar) and various options to shut down the soundbar before swiching on the TV - but no such luck. Tried Bluetooth standby mode off and tried turning the System Auto standby mode off - but no luck.

It seems that the System Audio does not switch off properly after a music session. Connecting the TV tries to switch on the System Audio - but cannot do that as it already on (?) - so it switches the TV Speakers on - thus double audio.

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Thu, 23 May 2019 10:47:44 GMT

Hi khallergard,

Have you tried resetting the sound bar to factory settings? I found the steps on page 30 of the user manual. You can find it by clicking on this link: https://bit.ly/2QQw9Za

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 10:51:37 GMT

Hi! Will try a factory reset, cheers

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 14:23:05 GMT

Hi - no luck with resetting the system - thanks

Think this is more of a soundbar problem rather than a TV problem. Think I will post my question to the TV & Home Cinema community

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 14:29:21 GMT

Just realized that it is there already.

On solution is to reduce the sound to 0 with the TV remote, but this is not a very attractive way out. Any suggestion anybody.

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Thu, 23 May 2019 14:40:47 GMT

Hi khallergard,

Can you try changing the type of connection from HDMI to optical?

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 14:51:55 GMT

Hi again The_Black_Rose,

Tried that already. Yes with optical (HDMI disconnected) I do not get double sounds, as II only get the TV speaker .sound. Switching settings to System Audio I get no sound at all (it has not been muted) - am I missing something here?

Cheers

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Thu, 23 May 2019 14:58:13 GMT

Hi khallergard,

Do you have any external devices connected to your TV?

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 15:01:55 GMT

Hi, Yes, 3 devices all HDMI. BT YouView Box, old SONY DVD Recorder and my PC. Cheers

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 23 May 2019 15:23:57 GMT

Disconnected all three devices, but the problem persists

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Thu, 23 May 2019 17:33:15 GMT

khallergard,

Is your TV running the latest software? The new Oreo update has been released yesterday. It's available for download through this link: https://bit.ly/30Hh9D5 .

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

The_Black_Rose — Thu, 23 May 2019 17:34:51 GMT

Hi khallergard,

Could you also possibly disable the headphone speaker link settings, you can get that by pressing on Home - Settings - Sound/Audio - Headphone speaker link off?

Cheers,

The_Black_Rose

Re: Double audio with soundbar after connecting with android device for music

khallergard — Fri, 24 May 2019 18:42:52 GMT

Hi The_Black_Rose,

Am still on Android 7.0 - am a bit reluctant to risking Oreo. First will try your suggestion about unlinking the Headphone speaker - tomorrow.

Cheers

khallergard

Re: Double audio with soundbar after connecting with android device for music

khallergard — Sat, 25 May 2019 07:12:55 GMT

Hi, Did try unlinking the Head phone speaker but no luck.

Guess I will have to take the plunge with Oreo next week. v6.6510 now actually mentions my 43XD8088 which it did not before. Thanks The_Black_Rose! Cheers

Re: Double audio with soundbar after connecting with android device for music

khallergard — Wed, 29 May 2019 09:08:29 GMT

Upgraded successfully to Oreo 8.0 from Nougat 7.0 (to v.6.6520 from v.6.5629). Did it solve my soundbar issue? No, I am afraid not. Still only solution is to pull the power cord out.

Re: Double audio with soundbar after connecting with android device for music

dutchice — Thu, 30 May 2019 10:55:49 GMT

Hi @khallergard,

If you are receiving the "TV Speakers are active due to Audio System communication failure" message on your TV, it is most surely due to a loss/weak signal passing through both devices.

I strongly urge you to purchase a High-Speed Premium Certified cable and if you want to be future proof for 4K HDR at 60p, even better an Ultra-Speed Premium Certified cable. We often encounter customers facing issues regarding malfunctioning of their linked AV devices, and 9 out of 10 times the reason is due to poorly shielded cables against EMI emissions (Electro-Magnetic Interference). Certified cables are required to pass specific tests which are set out by the HDMI Premium Certification Programme. You can find the proof of certification from the orange Premium Certified label which must be visible on the packaging material.

Hope that helps you solve the issue, and as always keep us posted!

Cheers,

Dutchice

Re: Double audio with soundbar after connecting with android device for music

khallergard — Thu, 30 May 2019 21:14:29 GMT

Thank you Dutchice! Will get a cable as you sugget next time I go to Currys and will report back

Cheers khallergard