topic Re: TV not powering up from standby after update. in Android TV

TV not powering up from standby after update.

jabbermack — Wed, 17 Jul 2019 21:46:07 GMT

Ever since the Oreo update, my Bravia TV has not powered up from standby using the remote or the power switch on the rear of the TV.

I am having to pull the lead from the rear of the TV and reboot it.

I have also carried out a complete reset, which has made no difference.

I'm willing to give sony the benefit of the doubt and hopefully sony will sort this out and produce another update.

But going on past experience with other Sony products. I will not be holding my breath.

Re: TV not powering up from standby after update.

Sean_Mc — Fri, 19 Jul 2019 12:58:16 GMT

Hi there,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean Mc

Re: TV not powering up from standby after update.

kevtuck — Mon, 22 Jul 2019 22:04:52 GMT

I have the same problem on xe9005. Has only started happening since oreo upgrade. Will there be a fix for this. It seems to be affecting a lot of people looking at the forums.

Re: TV not powering up from standby after update.

fatboyz62 — Tue, 23 Jul 2019 06:42:20 GMT

Have the same problem with xe9005, tried a soft and hard reset but still the same.

Re: TV not powering up from standby after update.

Jadesa11y — Tue, 23 Jul 2019 08:18:41 GMT

I also too am experiencing problems since updating. My tv tends to not switch on anymore and plays viva Las Vegas randomly by Elvis when I’m browsing through YouTube. Sony has simply been telling me to factory reset to fix any issues but as I can see I’m not the only one with this infuriating issue I feel like it’s making me consider buying a new tv which I cannot afford it’s probably only 3/4 years old aswell. Problem with factory reset to is my tv is set exactly how I want it so it’s gonna take an hour or so to get it back to how I like it if I do that! 😑 when clearly I’m not the issue anyway there new update is looks lacklustre anyway prefer the old style with more customisation options..

Re: TV not powering up from standby after update.

jabbermack — Thu, 25 Jul 2019 17:59:14 GMT

Hi, it is a KD 43XF8096

Re: TV not powering up from standby after update.

stormyuk — Fri, 26 Jul 2019 06:38:53 GMT

I have intermittently had this on both my XG9005 (which is upgraded to Oreo) and XE9005 (which is still on Nougat). Usually powering off the socket for 30s and powering up the TV again resolved it.

Does the TV never switch on from standby now? If you do power the socket off and wait 30s before powering back up does this always work? Will the next standby event cause it not to switch on again?

Cheers,

Re: TV not powering up from standby after update.

khallergard — Fri, 26 Jul 2019 07:32:38 GMT

About a month ago I posted my solution to this problem: removing the USB dongle for my RF mouse.

Re: TV not powering up from standby after update.

kevtuck — Fri, 26 Jul 2019 07:51:02 GMT

I too had a USB stick attached to the TV when this was happening. I have removed it and haven't had the problem since. It is still early days though so I cannot say for sure that this has resolved it for me.

The problem was (is) intermittent. Before removing the USB, a full power recycle would resolve for a couple of days then annoyingly the it would return and the TV would not turn on from stand by in the morning after being on standby over night.

Re: TV not powering up from standby after update.

fatboyz62 — Fri, 02 Aug 2019 08:58:59 GMT

After reading the comments on here about having a usb stick plugged into the tv I decided to plug the bluetooth receiver for my bluetooth keyboard into a usb port and that seems to have solved the problem ! This is the only device that I have plugged into the usb ports, I dont have a usb stick.

Re: TV not powering up from standby after update.

fatboyz62 — Mon, 12 Aug 2019 04:26:58 GMT

Seems that was a temp fix, back to not switching on again

Re: TV not powering up from standby after update.

Buzzingfast — Mon, 12 Aug 2019 12:18:27 GMT

I'm trying the Eco all off and Auto power off/off solution from other post,

Not removing my usb dongle Has it's for the Sony official Sub for the TV,

Hopefully a fix firmware is in the works.

Re: TV not powering up from standby after update.

forrejam — Thu, 29 Aug 2019 20:47:21 GMT

Exact same issue for me. I have to reboot by disconnecting the power lead every 4 to 5 days in order for my TV to power up from standby; it does not recognise the remote or anything.

Hopefully there is an update for this and that it's not a hardware issue.

Re: TV not powering up from standby after update.

stormyuk — Mon, 02 Sep 2019 08:15:53 GMT

I posted this elsewhere: I did see some info elsewhere which might be worth trying if you have installed the latest Oreo update. Some users have suggested that switching OFF "Service Replacement" in the TV digital settings fixes the problem. This also works around an issue where the TV can freeze when changing channels on the TV. When "ON" this setting automatically changes the channel if the broadcaster changes transmission of the viewed programme to a different channel. Not sure this is ever used? Not in the UK that I know if. So to turn this off Home > Settings > Channel Setup > Digital Setup > Technical Set-up > Service Replacement (set to OFF). Let us know if it helps.

Re: TV not powering up from standby after update.

IrishMick007 — Sat, 23 Nov 2019 12:17:01 GMT

According to Sony it's not a known issue..🤔🤔 please release an update I paid £900 for a mirror

Re: TV not powering up from standby after update.

khallergard — Sat, 23 Nov 2019 12:34:00 GMT

Did you already try not using the usb port when you switch the TV to standby?

Re: TV not powering up from standby after update.

fatboyz62 — Sun, 24 Nov 2019 06:00:08 GMT

I emailed Sony about this problem and the solution was a new main board, covered by warranty and an excellent service from Regional Repair Centre in Birmingham. Don't know why but seems a much better picture since repair.

Re: TV not powering up from standby after update.

jabbermack — Sun, 24 Nov 2019 13:56:37 GMT

No, Sorry sony.

I didn't pay £800 for an engineer to come out to replace a main board in less than 2 years of ownership.

They either replace the TV or I sue them.

Hopefully they read these comments.

Re: TV not powering up from standby after update.

fatboyz62 — Sun, 24 Nov 2019 17:59:16 GMT

5 year warranty thank god

Re: TV not powering up from standby after update.

The_Black_Rose — Tue, 26 Nov 2019 18:34:17 GMT

Hi Jabbermack,

Based on the comments above, I don't think this is related to the motherboard or your TV in particular.

This is definitely a glitch with the software. I've read that people have been disconnecting USB drives before starting up their TVs and disabling the service replacement settings.

Could you try these steps: Home - Settings - Channel set up - Technical set up - Service replacement - Off?

Cheers,
The_Black_Rose