topic Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update in Android TV

Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

doyler23 — Wed, 26 Feb 2020 15:07:53 GMT

My Sony Bravia KD-43XE8396 after a recent software update 2 days ago will no longer connect to the internet. The T.V is connecting to the Network with no problems and connects to the internet for a second and then says - no internet. I checked my internet router with a Cat 6 cable and with a direct connection it connects to the internet with no problems. I have looked through all the threads on the sony website and returned the TV to a factory reset but still no joy.

Two other questions

(1) for date and time - which is the correct option ( i have picked automatic date and time)

(2) my keyboard on the T.V or internet explorer is coming up with 5 different options for e when you pick it and the same for i

Any help to solve these issues would be great.

Thanks Doyler23

Rif.: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Marino.Manolo — Wed, 26 Feb 2020 16:36:10 GMT

Have you try a simply Router's reboot? Or, in the Router's Settings, put an Static IP for the TV.

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Webb02 — Wed, 26 Feb 2020 17:05:04 GMT

I read select network date and time helps

Rif.: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

doyler23 — Wed, 26 Feb 2020 17:29:01 GMT

I have tried rebooting the router to no avail. How do you put a static I.D in the routers settings for the t.v?

Rif.: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Marino.Manolo — Wed, 26 Feb 2020 17:41:15 GMT

In Router's Setting, digit 192.168.0.1 or 192.168.1.1 in a Browser's address bar, go to Address IPv4 section and choice a free IP for TV's, like 192.168.0.8 or 192.168.1.8... (follow the Router's IP...).

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

doyler23 — Wed, 26 Feb 2020 17:46:35 GMT

i tried that and rebooted router and T.V after, still no joy.

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Marino.Manolo — Wed, 26 Feb 2020 18:09:52 GMT

Try also phsically unplug and plug again the Ethernet cable...

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Webb02 — Wed, 26 Feb 2020 18:42:00 GMT

If still no joy read the link I found in one of my post I'm not saying it will work for you but darn it fixed it for me .and I'm trying this fix on my father's TV tonight as he to is having the same issue

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Marino.Manolo — Wed, 26 Feb 2020 18:55:41 GMT

@doyler23, the @Webb02's link:

https://www.smartaerials.co.uk/blog/sony-smart-tv-keeps-loosing-internet-connection

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

doyler23 — Thu, 27 Feb 2020 00:18:16 GMT

i was talking to one of sony guys on helpchat this afternoon and he suggested turning off the 5 M hz frequency on the router and only have the 2.5 M hz as the only option, needless to say that didn't work either and the broadband speed has dropped alot aswell. I will try disabling the IPV6 setting as suggested to see will it fix the Wi-Fi connection problem, at the moment it is only connecting for a second or two and then message - no internet.I will also try genuis's suggestion if your option fails. Thanks for the help.

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Webb02 — Thu, 27 Feb 2020 05:45:26 GMT

Well as I said I tried the ipv6 disable on my father's TV and I think it also fixed his issue .I did say to him ring me if it didn't work and at the moment I haven't had a call I will ring him in a few hours to see and update here if it did cure it..and his TV was brand new straight out the box an xg819 .

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

Webb02 — Thu, 27 Feb 2020 09:58:49 GMT

Just spoke to my father and he confirmed that it solved the issue... surely must be a bug in the software

Re: Problem with Sony Bravia KD-43XE8396 not connecting to Internet after software update

doyler23 — Thu, 27 Feb 2020 15:16:02 GMT

Thanks, that solved the problem back on Wi-Fi again, by turning off the IP6 setting in the router as you said.

I am also having a problem with the virtual keyboard on the internet explorer browser it is coming up with 5 different options for the letter e (e.g the different versions for e used in french - and no option for the letter e) when you pick it and the same for the letter i ( and no option for the letter i).

What is the correct option for the keyboard settings - mine is currently set as - Gboard is this the correct setting?

(I cannot log in to amazon account to get into my amazon prime account)