topic I can't register my Sony TV in Android TV

I can't register my Sony TV

GeoffW1953 — Fri, 19 Feb 2021 13:39:18 GMT

I've been prompted to register my Sony product but I can't do it. It recognises my product code (KD65 XG8796) but won't let me past the questions about the purchase. It was purchased in November, 2019 - is this why? I've tried to do this on an Android tablet and a Windows Laptop. I am computer literate so I don't believe its user error.

Betreff: I can't register my Sony TV

Peter_S. — Fri, 19 Feb 2021 14:10:42 GMT

Hi,

Most likely you did not enter the product name correctly.

Try with: KD-65XG8796

Cheers

Peter

Betreff: I can't register my Sony TV

GeoffW1953 — Fri, 19 Feb 2021 15:34:40 GMT

That's worked thanks Peter. I had entered the product code the way it appears on the receipt, but your format, without the space, worked a treat.