topic Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J in Android TV

Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Fri, 04 Jun 2021 11:55:20 GMT

Can somebody at Sony please confirm when we will have access to the UK catch-up TV services?

I want a date, not some wishy washy answer.

And what is going on with the Disney+ app and the lack of Atmos?

I'm getting sick of the blame game having contacted Disney, Sony and Google.

I assumed Disney, being the vendor of the app, would be responsible and have an explanation but, they insist it is down to Sony's hardware limitations, which seems unlikely given Netflix will do Atmos. And Google are clueless.

If I don't get answers, this damn TV is going back. Utterly fed up with the poor support, generic responses, the total reliance on reality creation to ensure the picture looks good and the lack of basic features on a premium priced TV.

It is outrageous.

Are Sony represented on this forum and respond or is it community based and supported by owners please?

Rif.: Atmos via Disney+ and Catch-Up apps on XR-55A90J

rooobb — Fri, 04 Jun 2021 12:32:19 GMT

@CyberWoogy ha scritto:

[...]

Are Sony represented on this forum and respond or is it community based and supported by owners please?

The second one is correct. Sometimes someone inside the Sony organization will answer directly but official answer are only the ones given by calling the support

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

Joe_Dohn — Fri, 04 Jun 2021 13:57:23 GMT

The current official response (on Twitter, email, over the phone, etc) is that the agreements between Sony and the service providers are the reason for the delay but the TVs do support it. No ETA shared as of yet though.

Hope this helps!

- JD

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Sat, 12 Jun 2021 10:46:22 GMT

Thank you for your replies @rooobb and @Joe_Dohn

I've contacted both Sony and BBC Media Technologies re iPlayer since my original post as the Euros have now started and games available on the BBC are also available in HLG HDR via iPlayer.

Only I can't access iPlayer and both organisations are blaming the other for the lack of representation on my TV that cost thousands.

And Sony completely failed to mention Disney+ in response to my initial contact email. They've asked me via a generic response to supply the serial number of the TV (understandable), as well as the IP address, my ISP and lots of other things to do with the internet (not understandable) that are not related to the lack of object-based surround sound.

Grrr, frustrating.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

ksaro1 — Sun, 13 Jun 2021 11:39:08 GMT

@CyberWoogy wrote:
Thank you for your replies @rooobb and @Joe_Dohn

I've contacted both Sony and BBC Media Technologies re iPlayer since my original post as the Euros have now started and games available on the BBC are also available in HLG HDR via iPlayer.

Only I can't access iPlayer and both organisations are blaming the other for the lack of representation on my TV that cost thousands.

FWIW - I have a new KE55-A8 Bravia and I have watched the Wales-Switzerland match and part of the Denmark-Finland match via iPlayer in UHD. Is this issue specific to your model TV then? My model uses Android TV as its base OS and I get iPlayer fine via Live TV & Catch Up.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Sun, 13 Jun 2021 12:24:51 GMT

@ksaro1 Thanks for your reply.

The UK TV catch-up services were all advertised along the A90J prior to launch, when most owners placed their pre-orders, only to be notified by Sony at launch they wouldn't be available until later in 2021.

I've since contacted Sony and BBC, both blame each other and iPlayer, the only one I care about, is still unavailable.

Poor show from Sony. My TV costs thousands and I can't access iPlayer.

If yesterday taught us anything, there's nothing more important than life and living it.

So, very grateful today to watch at all (via Sky Q), even if it isn't in HLG HDR... get well soon Eriksen.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Thu, 17 Jun 2021 10:49:23 GMT

HEY SONY

WHY ARE YOU DELETING EMAILS WITHOUT READING THEM?!

I am damn angry. I contacted Sony support with regard the lack of catch-up apps, as well as no Atmos availability from Disney+.

I received a generic email response, suggesting I can reply to the same email and you've deleted my reply, TWICE, without reading it.

Somebody from Sony better acknowledge this message or the damn TV that cost over two and half grand goes back and I'll buy an LG G1.

HOW DARE YOU!

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

Joe_Dohn — Thu, 17 Jun 2021 15:30:44 GMT

This is a user-driven forum, if you want to talk to an official Sony rep, you're better off reaching out over the phone or chat if email isn't helpful.

That said, he response has not really changed much, there's still no ETA and the only ever time I saw a date was "2021".

Hope this helps!

- JD

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

eddieseymour — Wed, 23 Jun 2021 15:27:16 GMT

Just got my XR-83A90j, and pretty well same issues no BBC/ITV Hub catch apps

And Disney totally buggy when it comes to Atmos.

It seems something on Sony side as when I use external stream device that works (always did), but had some issues with eARC when the Sony connected via external AMP and streamer, that disabled ATMOS on Disney on the external device when connected to the Sony A90j.

I spoke to my dealer, seems its all well known now at Sony and update is in process, would be nice if Sony would formally confirm both issues are fixed?

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Wed, 23 Jun 2021 15:37:13 GMT

There is no Atmos available via Disney+ on Android/Google TVs, full stop. It isn't buggy, it's just not available.

The lack of UK catch-up TV services is down to a legal dispute between the vendors and Google. They are due 'sometime in 2021' but, I wouldn't hold your breath.

Don't be fobbed off with any information to the contrary, especially from Sony.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

ksaro1 — Wed, 23 Jun 2021 17:17:05 GMT

@CyberWoogy wrote:
:
:
The lack of UK catch-up TV services is down to a legal dispute between the vendors and Google.
:
:

That's really odd. I have a Sony, same vendor as yourself, and I get all of the UK Catch-Up/Streaming services, well except STV (for Scotland, which is now bundled in Britbox for Android TV). I get BBC iPlayer, ITV Hub, More 4, My5. I am using a different model than yourself.

As you note, there is not Dolby ATMOS for Disney +. I do get it on Amazon Prime and Apple TV though.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Wed, 23 Jun 2021 17:20:43 GMT

Sony isn't the vendor of the apps. BBC Media Technologies is the vendor of iPlayer and ITV the ITV Hub accordingly.

With the exception of My5, there are no UK catch-up TV services available on Sony's 2021 range. Certainly not on their OLEDs at least.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

eddieseymour — Thu, 24 Jun 2021 09:26:14 GMT

FYI I have Atmos working great on my Shield TV streaming device (Android TV) for Disney+ no issue via my Denon Amp (as well as all the catchup services, Iplayer still older version with no UHD option, which another TV from Samsung is working).

Not on the native Sony TV no Disney Atmos (other apps ok eg netflix).

So wait and see that there is an upgrade soon for 90j for catchup.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

Piscie — Thu, 24 Jun 2021 11:26:26 GMT

Hi,

It is confirmed that this is temporary issue that will be fixed later this year. You can still watch these apps tho by casting the content from your phone through Google Cast functionality until the issue is sorted out. It also seems that Disney+ app isn't supporting the Dolby Atmos technology, as it works with no problems with all the other apps, isn't it?

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

CyberWoogy — Thu, 24 Jun 2021 11:35:30 GMT

@PiscieIt has been confirmed to me that the lack of UK catch-up TV apps is down to a legal dispute between Google and the vendors.

The fact Sony advertised them as being part of the eco-system on the A90J when I pre-ordered the TV, and in fact the ITV Hub is still part of the GoogleTV banner during initial set-up, is entirely misleading. These sorts of legal wrangles should've been resolved prior to making the TVs available to retail or the launch should've been delayed.

And you can't cast HLG HDR iPlayer content to any TV via and third party hardware. There's no way I'm buying more hardware to add to a TV that cost over two and half grand!!!

Had I known about the lack of iPlayer and Atmos via Disney+ on Sony TVs based on GoogleTV, I would never have purchased a Sony TV full stop.

You should NEVER buy an item such as TV on the basis something will be added at a later date, as owners of Sony's 2020 range of TVs will tell you who are still waiting for VRR to be rolled out 'as promised'.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

JayByrne — Thu, 01 Jul 2021 08:44:31 GMT

I have recently just lost Dolby Atmos on Disney +,

I can confirm it was definitely working up until recently, whatever is going on I have no idea. If you go into detail of the movie it will show dolby atmos however no feed comes through,

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

eddieseymour — Thu, 01 Jul 2021 09:57:44 GMT

So far via Disney I not got it to work at all, via external device I can get it work, but had to play around with turning on/off and back on the eARC funtions. give that a try, disable and then re-enable.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

JayByrne — Thu, 01 Jul 2021 11:31:56 GMT

Thanks Eddie, I don't have external device to play the apps so just using the TV led apps,

I will try to toggle the eARC functions and see if it works,

I had issues with Atmos from Netflix also just dropped off all of a sudden from one episode to the next, I seen something online to change the audio out to Auto 2 which worked however the audio feed to soundbar was really bad. I did a reset and moved it back to Auto 1 and it is working again now,

No idea what is going on as there were no updates since i first got the TV.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

eddieseymour — Thu, 01 Jul 2021 11:53:10 GMT

How I found the issue was to use a non eARC HDMI port, back to my AMP, which worked every time for Atmos then when I connected to the eARC , then Atmos was lost (only Disney dont ask why, Netflix and others work).

I could basically unplug and plug back in and see it every time. The I did the disable and reenable and it solved it.

I give your option a try myself.

Re: Atmos via Disney+ and Catch-Up apps on XR-55A90J

eddieseymour — Mon, 13 Sep 2021 12:38:25 GMT

Just an update looks like the Disney + Atmos and also now see Dolby Vision from the App.

So far so good so looks like its now fixed. Not sure if its due to an update for the TV or something backend from Disney.

We all still waiting for the Catchup stuff though!