topic Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs? in Android TV

Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

Toadio — Fri, 30 Apr 2021 08:04:50 GMT

All the common UK catchup tv apps appear to be missing for the tv and they cannot be installed from google play store.. spec clearly states YouView support and specifically iPlayer.. surely i cant be the only one that has noticed these are not there?!

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Fri, 30 Apr 2021 09:17:27 GMT

They've been delayed and are expected to be made available by future software update, no date for this yet though. Most retailers have now updated their spec pages to reflect this. John Lewis were even offering a free Fire Tv stick to anyone who preordered a TV once this information came out so they could have access to the catch up services.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

Toadio — Fri, 30 Apr 2021 09:22:24 GMT

That is horrific?! That like selling someone a car and then delivering it without an engine and then saying "oh dont worry we will send you one of those soon... cant commit to a date though"

Its fundamental miss selling and surely breaks a load of EU / UK trade laws?

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Fri, 30 Apr 2021 09:29:53 GMT

Agree totally and has stopped me buying the tv, seems ridiculous that I would need to use a 3rd party dongle just to get basic uk catch up services. Similar thing happened last year with LG TVs with freeview.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

Toadio — Fri, 30 Apr 2021 13:12:07 GMT

I have spoken to their customer services and requested a call back from a manager.. they acknowledged the issue and said there was nothing they could do to help and that an update "should" .. not "would" be launched sometime in 2021 when / if they get the agreements in place to add the features they sold the TV as having.

They suggested i return the TV and get a refund if i wasn't happy with that...

Wont ever be buying a Sony TV again!!! And suggest others avoid this brand as they obviously dont care about their customers at all.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Fri, 30 Apr 2021 13:26:04 GMT

Will be interested to hear what the Manager has to say, I think the whole launch of this TV has been a mess

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

HannahEd01 — Fri, 07 May 2021 15:52:29 GMT

Hi, I've contacted Sony support myself asking the same question, the official statement I got was " Currently, these applications are not available on our BRAVIA TVs. Applications are expected to be available during 2021. "

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

Toadio — Fri, 07 May 2021 15:58:56 GMT

I have finally spoken to a manager of a manager who has admitted it was incorrect of Sony to list the TVs on their UK site as having features that they do not (i.e. Youview + catchup apps etc).

They have said that the features are not available due to legal issues / agreements, however will be coming at some point in 2021 (they hope by cannot give a firm date).

They noted that for a premium tv like this it is not acceptable and also in breach of trade descriptions and they have now offered me compensation to mitigate.

I suggest everyone with this issue gets in touch with SONY CONSUMER RELATIONS (not Sony customer support who were useless until the matter was escalated out of their hands).

This issue effects all sony 2021 tv apparently and they have refused to update their website to suggest the features are not available and are in fact coming sometime in 2021!

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Sat, 08 May 2021 13:20:23 GMT

I'm surprised they are still advertising this as having all the catch up apps, most other retailer have now put some sort of message to say they are no available at the moment. It's a bit like the issues LG had last year, the apps slowly appeared but took nearly a year (don't know if they are all even available still), I wouldn't be surprised if this happens with Sony

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

royabrown2 — Sat, 08 May 2021 15:50:06 GMT

@cjguk1970

And I have the £40 dongle that Curry’s supplied for £10 with our new in 2020 LG TV to prove it!

The itv hub is now present, but All4 and My5 still require firing up the Roku Premiere sticky-taped to the bottom edge of the LG.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Sat, 08 May 2021 16:48:37 GMT

That's worse than I thought! Hopefully the Sony situation isn't so bad. I wonder of they're holding out and changing over to Freeview Play as that's getting an Android TV update https://www.avforums.com/news/freeview-play-viewers-get-android-tv-homescreen-update.18698

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

cjguk1970 — Sat, 08 May 2021 16:55:37 GMT

They're not available yet (or ever), I do have a work around to get at least iPlayer on but it's not ideal

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

ksaro1 — Sun, 09 May 2021 15:56:28 GMT

FWIW - I have an older model Bravia (KD-49XF) that has the newest Android TV update and it too doesn't show BBC Iplayer as an app. I can install it via Aptoide TV, but then you can't login/register, so that is useless.

However, when using YouView to view a BBC channel, the Red Button worked and took me to BBC Iplayer? It must have been the previously installed version before the Android TV update I think? But I'm puzzled where this app actually resides on the Bravia because the only way I can access it is via the Red Button on a BBC TV channel. But it must be installed somewhere on my Bravia.

Try the above on your Bravia and see if the Iplayer shows.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

tobyadams87 — Fri, 14 May 2021 07:59:03 GMT

No 2021 Sony TVs have the catch-up apps and are currently being mis sold as the official website states that they have them. I have raised a case against Sony for mis selling these products.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

Rashers88 — Sat, 15 May 2021 09:14:49 GMT

I have an AG8 and was having the same issue but after a very frustrating search found the apps under “apps” then there was a tile “live tv and catch up” which seems to be youview linked and all the apps were there...pretty ridiculous as the search function cant find iplayer and you cant pin to your homescreen for easy access nor do you get the play next/recommendations like before..

given i dont use TV via aerial i had ignored this tile..

not sure if the 2021 have the same option but this worked for me so sharing in case others can use it..but 100% agree this is an awful update especially as the banner said something like the new update will make it easier to find content and give you more control on your homescreen..neither are true it seems

EDIT: you can add the Live TV tile to your favourites in the homescreen..so i take that part back but still cant add specific channels..

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

SamTheShrew — Sat, 15 May 2021 09:30:45 GMT

Wow, shocked at that. Flagrant false advertising which is ridiculous from such a big company who I have always been loyal to. What a farce.

I shall contact Sony Consumer Relations as suggested to pursue this.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

ksaro1 — Sun, 16 May 2021 14:30:05 GMT

I recently bought a KE-55A8 and it too didn’t initially show IPlayer and other UK streaming services. However once I signed in to all of the UK streaming services like IPlayer they then showed on my home page.

You have to go to the live TV and catch up app first to sign in.

Now I can select any of the UK streaming services from my Home Screen.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

AlanWainwright1 — Sat, 03 Jul 2021 12:16:16 GMT

I just updated my 2021 Bravia to the latest software version today. How disappointing to see that the expected inclusion of catch up TV channels are still missing. How long do we have to wait for Sony to address this?

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

CyberWoogy — Mon, 05 Jul 2021 16:21:37 GMT

@ksaro1You have a 2020 model TV and so will not experience the same issue regarding lack of catch-up TV services.

Re: Where are iPlayer and ITV hub apps on new A90J 2021 OLEDs?

CyberWoogy — Mon, 05 Jul 2021 16:25:56 GMT

@AlanWainwright1The issue lies with Google and their lack of an agreement with the app vendors.

I understand why you would take it up with Sony, as I have, as they're the manufacturer of the TV but, the operating system the TV is based on is developed and owned by Google.

The fact is, Sony shouldn't have released the TVs minus UK catch-up TV services here in the UK and neither should I or anyone else have purchased one on the basis of "the apps are coming", because they may not ever arrive😡.