https://community.sony.ua/t5/android-tv/kd-43x89j-tv-app-no-sound/m-p/3845942#M57791 <P>New to the board, please be gentle! Just bought this TV (on 21/12/21) which is connected to a BDV-EF200 home cinema theatre with built in BD player via eARC HDMI 3. A sky+ box is connected to the TV via HDMI 1. There is also an optical cable connected between the home cinema system and the TV. All seems fine when I have the sound output set to external speakers but when I try and access Netflix/Amazon Prime/Disney+ etc, there is no sound and when I go back to Sky (HDMI 1), the sound has also gone! I believe there is a new software update available for catch-up apps. Would updating the software also solve my problem or is it more hardware related?</P> Wed, 29 Dec 2021 17:50:06 GMT asifxxxx 2021-12-29T17:50:06Z https://community.sony.ua/t5/android-tv/kd-43x89j-tv-app-no-sound/m-p/3845942#M57791 <P>New to the board, please be gentle! Just bought this TV (on 21/12/21) which is connected to a BDV-EF200 home cinema theatre with built in BD player via eARC HDMI 3. A sky+ box is connected to the TV via HDMI 1. There is also an optical cable connected between the home cinema system and the TV. All seems fine when I have the sound output set to external speakers but when I try and access Netflix/Amazon Prime/Disney+ etc, there is no sound and when I go back to Sky (HDMI 1), the sound has also gone! I believe there is a new software update available for catch-up apps. Would updating the software also solve my problem or is it more hardware related?</P> Wed, 29 Dec 2021 17:50:06 GMT https://community.sony.ua/t5/android-tv/kd-43x89j-tv-app-no-sound/m-p/3845942#M57791 asifxxxx 2021-12-29T17:50:06Z