topic Re: Cracks appeared on the case in L Series

Cracks appeared on the case

LEXUS2 — Tue, 12 Nov 2019 19:06:38 GMT

Cracks appeared on the case

~~Появились трещины на корпусе~~

Re: Cracks appeared on the case

Uliwooly — Tue, 12 Nov 2019 23:56:36 GMT

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm really sorry to hear about the issue but since this is a global user based forum, it'll be better to contact your Local Support, with that said, the reason it's likely due to drops or too much pressure (perhaps sitting on the phone)

Re: Cracks appeared on the case

Martin1 — Wed, 13 Nov 2019 15:59:15 GMT

Hi @LEXUS2, sorry to hear about this.

As @uliwooly, if the backpiece, the frame or the display of the phone has been cracked, The best thing to do is to get in contact with your local support team, they should be more than capable of arranging for the phone to be sent to an authorized service center. If you have any questions regarding the service such as service routines warranty and consumer laws, these kind of question are best answered by your local support team as well.

Re: Cracks appeared on the case

Tarhun — Tue, 03 Dec 2019 12:50:49 GMT

Unfortunately, I will support the topic.
Cracks appeared near the USB connector.
Local support also said that it was either due to a fall or because of pressure ....
But this is not so. The phone did not fall and was not subjected to pressure. From the first day of purchase is in a hard case.
Used by me the same way as previous Sony phones. But, cracks appeared on it ..