topic Re: Phone number stored in phone when shipped, problem. in Other/General

Phone number stored in phone when shipped, problem.

skip0pot2mus — Thu, 21 Jun 2012 13:51:30 GMT

I have a little problem with my XS.

Basically I ported my number from another network, but the phone still says the temporary number that it shipped with in the settings. My number is fully functional on this phone.

This means any app I download that uses mobile numbers [such as Barclays Pingit, PayPal, Whatsapp] picks up the wrong number.

How can I change it to my real number?

Cheers

Matt

Re: Phone number stored in phone when shipped, problem.

Aimee — Fri, 22 Jun 2012 18:00:38 GMT

Have you tried resetting the handset since you changed your number over?

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Re: Phone number stored in phone when shipped, problem.

Uliwooly — Fri, 22 Jun 2012 18:14:09 GMT

settings -> privacy -> factory reset

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Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 20:02:00 GMT

No I haven't done a hard reset. Will that definitely resolve my issue? My carrier say I need a new sim card...

Re: Phone number stored in phone when shipped, problem.

Uliwooly — Fri, 22 Jun 2012 20:03:21 GMT

just get a new SIM it doesn't hurt to have a new SIM

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Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 20:48:17 GMT

Well it's not quite "just"... means I have to order it, pay £5.50, and be without my network signal for 24 hours..

Doing a factory reset now, ohh great, why is this now? All I backed up was the sodding information

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 20:49:33 GMT

Oh, and no, the phone number is still wrong.

So now I'm back to a totally stock phone.

Nice work guys.

Re: Phone number stored in phone when shipped, problem.

Uliwooly — Fri, 22 Jun 2012 20:49:46 GMT

How to backup Xperias

http://talk.sonymobile.com/thread/36355

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Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 21:05:51 GMT

Are you suggesting that the back up and restore utility in PC Companion doesn't actually work, and I have to use another method?!

I don't think you understand, that is a screen dump of the restore utility "failing" after I successfully backed up the data PRE reset.

What?

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 21:09:54 GMT

Hang on a minute!!!

I can view the back up data, and it's backed up my images and movies, and not any other data, even though I UNCHECKED Images and Movies, as I already have them on my PC, and kept EVERYTHING ELSE CHECKED, It's worked the wrong sodding way round.

How messed up it that?

Re: Phone number stored in phone when shipped, problem.

EllXperiaS — Fri, 22 Jun 2012 21:45:08 GMT

I had this you have to repair the phone software in pc companion. Can't help with the back up though you will just have to put all back the way it was manually.

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Fri, 22 Jun 2012 21:48:04 GMT

Hi,

Had what, the back-up problem, or the phone number problem?

Cheers!

Re: Phone number stored in phone when shipped, problem.

EllXperiaS — Sat, 23 Jun 2012 05:34:40 GMT

Phone number problem as a repair completely wipes the phone.

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Sat, 23 Jun 2012 07:44:15 GMT

OK I will give that a go.

This'll mean I'll have to contend with the dreaded "preparing computer" nonsense for a good few hours

Cheers

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Sat, 23 Jun 2012 09:32:29 GMT

Progress bar in "preparing" stuck at 95%ish for the last 45 minutes.... still waiting

It's not even downloading any data, what is it doing??

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Sat, 23 Jun 2012 10:01:11 GMT

OK, Used SUS which was MUCH quicker.

Still not resolved though.

Guess it is the sim card.

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Sat, 23 Jun 2012 10:01:52 GMT

PC companion is still "preparing" by the way.

I've tried that software on three different machines now, all the same result.

Why can you click the continue button too when it's in progress? What a silly design flaw.

Re: Phone number stored in phone when shipped, problem.

skip0pot2mus — Sat, 23 Jun 2012 20:59:03 GMT

OK,

New sim placed in phone, sim in in limbo at the moment, but the phone states phone number "unknown"

So you can safely assume that the phone gets the number from the sim card, so the only way of changing it is by replacing the sim with a new programmed one.

Thanks for the assistance....well... 😃