topic WiFi connections constant issue with XA in XA Series

WiFi connections constant issue with XA

johnnybedo — Mon, 07 Nov 2016 15:34:28 GMT

Just got a new Sony Xperia XA but having big issues with connecting onto the WiFi in work. I can get connected intermittantly but more often than not it just fails with authentication issues (all passwords etc are correct as it does connect maybe 1 time out of 20) . I've tried in safe mode as suggested on other posts. The WiFi at home seems fine no issues there. If I cant get a solution to this then it's going back to Virgin Mobile. Running Android 6.0.1 & build number 33.2.a.3.81 kernel version 3.18.22+ .

Anyone got any ideas?????

Re: WiFi connections constant issue with XA

Uliwooly — Mon, 07 Nov 2016 23:58:05 GMT

Check this out

http://talk.sonymobile.com/t5/FAQ/Wi-Fi-problems/m-p/348104#U348104

Re: WiFi connections constant issue with XA

Jake-SonyXperia — Tue, 08 Nov 2016 00:04:10 GMT

Hi @johnnybedo,

Welcome to the community,

Sorry to hear about the Wifi issues, based on what you have advised so far, the issue seems to stem from the work Wifi and nothing else, with that in mind, you may be best to speak with your IT department.

Let us know how you get on.

Re: WiFi connections constant issue with XA

johnnybedo — Tue, 08 Nov 2016 13:51:29 GMT

The WiFi in work is fine for Nokia, HTC iPhone just the sony XA having issues.

The router is in fact wireless AP's throughout the large work environment (NHS location) so no single real router as such, just access via our service provider - Virgin Media.

In the end decided the phone wasn't for me although a nice enough phone esthetically, with issues like this i'd end up spending most of my time sorting those out. Decided to return the phone & look for somthing more robust & able.

BTW I work in the IT dept. as a tech so I know when the issue lies with a device or the WiFi system.

thanks anyway

Re: WiFi connections constant issue with XA

Jake-SonyXperia — Tue, 08 Nov 2016 23:14:17 GMT

Sorry to hear that, all the best for the future.

Re: WiFi connections constant issue with XA

Koi1024 — Sun, 20 Nov 2016 17:55:16 GMT

Not using Bluetooth at the same time solved my issue, not happy about it though.

Obtaining IP Address all the time

Romyaz — Wed, 28 Dec 2016 15:25:21 GMT

My phone WiFi works perfectly at home, at my parents, cafés, technically everywhere... But it does not connect to the Cisco router at work. All colleagues have the privilege of free WiFi except myself. WiFi keeps on "obtaining ip address" mode. I double checked many times with the password.. Nothing. I used to connect normally with my Sony Xperia Z2 but I'm not lucky with the XA ultra.
Any help please.

Re: WiFi connections constant issue with XA

BoHippian — Fri, 30 Dec 2016 16:28:11 GMT

Sony, PLEASE FIX THE WIFI AND BLUETOOTH ISSUES!!!!! How can it be that everyone that has an Xperia XA or XA Ultra also has router issues? I have a brand new Arris Surfboard 6900 and every single wireless device in my home works with it except my XA Ultra phone. The phone constantly drops the signal and has authentication problems. Anyone else who comes to my home has no problem connecting to my internet with their non-Sony phones. Also, my Plantronics bluetooth earpiece constantly disconnects during a call. I love Sony products and own many, and would like to remain a lifetime customer. I had an Xperia ZL before this phone and never had a problem with it. I would really like to keep this phone but YOU REALLY NEED TO GET THESE ISSUES RESOLVED ASAP!!!! Thank you.

Re: WiFi connections constant issue with XA

Wangjeff66 — Fri, 07 Jul 2017 14:34:11 GMT

I just migrate from Xperia Z3+ to XA1 Ultra and having the same problem. Wifi connection either not available or connected but no internet access. The only way I can by pass this is to manually reset the bluetooth, turn it off then on.

The Z3+, in the exactly same environment, does not have the wifi/bluetooth compatibility issue.

Re: WiFi connections constant issue with XA

DC_Rich — Thu, 14 Sep 2017 15:38:18 GMT

I'm getting the same issue regardless where and what wifi network I connect to. Sony, fix this issue! WiFi only works if Bluetooth is off. This is complete garbage. Regretting this phone, and will never buy another Sony phone if this persists.

Re: WiFi connections constant issue with XA

Disgrunt — Sat, 07 Oct 2017 02:06:24 GMT

My wife has been having this issue on her XA for weeks. Thanks for the Bluetooth workaround tip! Found potential fix over at XDA, changing the wifi router authentication to include TKIP protocol. We've made the change, but can't report on stability yet. See the link... https://forum.xda-developers.com/showthread.php?t=1908355

Re: WiFi connections constant issue with XA

hansjulius — Tue, 14 Nov 2017 23:08:06 GMT

That seems to have fixed it for me too, but this is a terrible flaw. Ive never had this problem with my Samsung or Iphone phones.

Re: WiFi connections constant issue with XA

AFR46 — Wed, 15 Nov 2017 19:51:15 GMT

I have the same problem at home. BT router works fine for laptop, tablet and iPhone but not my Xperia.

it's OK after turn off and on again. Now have to do this two or three times a day. It was OK for months until a few days ago.

Re: WiFi connections constant issue with XA

AFR46 — Thu, 16 Nov 2017 09:35:42 GMT

It's not the router. Getting same problem at Waitrose.

It's either Android or Xperia.

Re: WiFi connections constant issue with XA

Upsetuser7 — Tue, 21 Nov 2017 10:31:26 GMT

Having same issues with wifi, keeps dropping and refusing to sign back on. I reset the phone and it works for a short while then drops. This is a home network, my iPhone never drops, neither do my computers. Only the Sony ultra xa. It's funny how this so called Sony representative is so smug in his answers. Thanks to the user who gave a heads up about turning off Bluetooth. Sony thus us a glitch on your part, please resolve the issue, we bought the phones, we expect them to work. This will be my last Sony phone.

Re: WiFi connections constant issue with XA

NeoBeum — Tue, 21 Nov 2017 11:21:48 GMT

@AFR46 wrote:
I have the same problem at home. BT router works fine for laptop, tablet and iPhone but not my Xperia.
it's OK after turn off and on again. Now have to do this two or three times a day. It was OK for months until a few days ago.

Is there a DLNA, Server, or Device on the network that can or has an open port for Bonjour service?

Re: WiFi connections constant issue with XA

AFR46 — Tue, 21 Nov 2017 11:35:41 GMT

Your question about Bonjour may be relevant but I have no idea how to answer it

Re: WiFi connections constant issue with XA

NeoBeum — Tue, 21 Nov 2017 20:50:47 GMT

@AFR46 wrote:
Your question about Bonjour may be relevant but I have no idea how to answer it

Get this

https://play.google.com/store/apps/details?id=com.overlook.android.fing&hl=en

Then start checking each non-mobile device for any Bonjour TCP Services

If you find any Bonjour enabled devices, make sure that the router sets port forwarding to the corresponding devices.

Next thing to do is to remove saved networks on the Apple devices, restart, then manually add the WiFi SSID.

If the MacOS and iOS devices are not set to a static IP and no port-forwarding has been configured on the network router, this can be problematic, because the Apple devices just start spamming every device on the network.

When I diagnose network faults with Apple devices connected, the first thing I do is disable Bonjour. Then I can make sense of the rest of what's happening without that garbage interfering

Re: WiFi connections constant issue with XA

AFR46 — Tue, 21 Nov 2017 23:21:06 GMT

So is the problem probably caused by the iPad and iPhone in our house?

Re: WiFi connections constant issue with XA

Disgrunt — Tue, 21 Nov 2017 23:54:41 GMT

The issue is not specific to iPhone, iPad users. My wife has the same issue work her phone, and we have no Apple products on the network.