topic Re: Xperia XA1 Ultra Videos Pixely And Very Sharp in XA Series

Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Fri, 23 Jun 2017 12:57:34 GMT

While scrolling down in the fcebook app, every single video i watch is very pixely and sharp. it looks so bad and also on the youtube app every single video is very sharp and pixelated. lower the quality the worse it gets but in 720p or 1080p it looks okay kinda but its still very SHARP. any app that has any type of video will look like its sharp and pixely. is it just me or? ive tried every screen setting there is to fix it but no luck. anyone else having the same problem? ive wanted this phone before it cam eout i was so excited but now im just sad.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

MarlonUk1 — Fri, 23 Jun 2017 14:58:22 GMT

can you post some screenshots? also there has been a lot of reports that facebook app is causing a lot of problems. so maybe try it on google chrome?

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Sat, 24 Jun 2017 08:32:00 GMT

no matter what app im in no matter what videos i see on the phone its very sharp and pixely. http://imgur.com/a/75pIo

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Tue, 27 Jun 2017 05:44:20 GMT

Is no one else having this problem? Went to every phone dealer and they do it as well

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

RockyRaQs — Tue, 27 Jun 2017 17:11:50 GMT

Im having the same issues as well. I noticed that if an app doesn't have an option to choose on which video quality you wanna watch, it will show not HD video. Facebook and instagram and even netflix too, no hd. I like this phone but this is upsetting. I got this phone only yesterday!

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Wed, 28 Jun 2017 05:19:12 GMT

Glad someone else is having this issue. Maybe we just got a bad batch? I'm going to get it replaced now I'll update soon.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

RockyRaQs — Wed, 28 Jun 2017 05:31:38 GMT

Yea let me know! I watched YouTube videos and its very clear. I asked customer support today and i was told that the issue might be the app itself.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Wed, 28 Jun 2017 05:33:39 GMT

You can watch YouTube videos without a problem?? I can't every video looks so bad even 1080p looks like sharp as **bleep** and pixely

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

RockyRaQs — Wed, 28 Jun 2017 05:40:01 GMT

No. I dont have a problem with youtube. Only facebook and instagram.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Wed, 28 Jun 2017 05:46:21 GMT

Ah lucky and I just went to my phone dealer and they said they have to send it away for a week. Not happy.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

RockyRaQs — Wed, 28 Jun 2017 06:30:23 GMT

Yikes! Im giving myself a week on this one or else ill go back to the store and have it exchanged

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Fri, 30 Jun 2017 11:02:34 GMT

Just got my replacement. and this one does it too. im so upset right now. maybe wait for an update to fix it? because on facebook the videos play HD for 0.5 seconds then turn to complete crap (sharp and pixely)

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Wed, 19 Jul 2017 10:10:21 GMT

Also while using the camera in video mode still has the sharp and pixel problem. It looks like everything is 240p but the front camera is perfect. Also on Snapchat recording a video looks like it's 240p and 1MP camera. Looks nothing like what a 21MP camera should look like. Any form of video on this device looks absolutely disgusting. And the screen has so much drag to it.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Sun, 06 Aug 2017 04:53:39 GMT

i feel like an idiot. just turn off image inchancement in display settings. makes everything look great again. fixed.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

XA1UltraNew — Sun, 20 Aug 2017 11:08:49 GMT

Hi I'm facing the same problem! It's so disheartening considering that I had waited for this phone since long and bought it last Monday! Facebook, insta, YouTube, Snapchat - The videos are just bad like you've perfectly explained.

And to find out that there are more handsets with the same problem is pathetic. I really hope I could just switch on/off to straighten this out.

I don't want to change or return my phone - I like love Xperia - but I didn't sign up for this.

TL;DR: Videos on every video supporting platform are crappy. How do I fix it!! HELP!

P.S. 'image enchancement' option was off the whole time. Switched it on, still no difference.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Drained — Sun, 20 Aug 2017 11:28:20 GMT

I know how you feel. I've waited ages for this phone but now that I have it, it's not what I expected. My z3 has more features. I'm really sad. Not water resistant or have any great flagship features. But I did fix the pixely crap videos by turning off image enchancement. You said yours if off but it's still crap? I'd replace it or software repair it.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

XA1UltraNew — Sun, 20 Aug 2017 11:38:18 GMT

I had a 2-3 year old Z1 before this. Though it was pretty worn out in the end, it worked well. I miss it! I was hoping for a better experience and upgrade with XA1 Ultra, especially because of the huge screen, but this is turning into a big dud. I've dropped in a mail, let's see what they reply.

BTW, is your handset working fine now? If so, there is hope for mine. *fingers crossed*

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

TonyBigT — Sat, 09 Sep 2017 13:00:31 GMT

I was having the same issue... But after turning off the Image Enhancement option, it cleared it up.

So YES there IS hope!!

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Ivete — Wed, 11 Oct 2017 04:21:14 GMT

I feel you, you're not alone, I have the same problem with my phone, is so annoying when I wanna watch videos in Facebook

@Drained wrote:
While scrolling down in the fcebook app, every single video i watch is very pixely and sharp. it looks so bad and also on the youtube app every single video is very sharp and pixelated. lower the quality the worse it gets but in 720p or 1080p it looks okay kinda but its still very SHARP. any app that has any type of video will look like its sharp and pixely. is it just me or? ive tried every screen setting there is to fix it but no luck. anyone else having the same problem? ive wanted this phone before it cam eout i was so excited but now im just sad.

Re: Xperia XA1 Ultra Videos Pixely And Very Sharp

Ju18 — Wed, 18 Oct 2017 22:56:33 GMT

My face book are faint