topic Re: XA1 Charging Problems in XA Series

XA1 Charging Problems

MB1007 — Sun, 15 Oct 2017 16:12:03 GMT

I have had a XA1 for around 4 months now, the past week I have had problems charging it, everytime I plug the charger in it wont connect, to begin with I thought it was a problem with the cable, so I bought a new sony cable, but it's still doing it. I can eventually get it to connect and charge, but it keeps cutting out.

Has anyone else had this problem, what can I do to fix it.

Thanks

Re: XA1 Charging Problems

CameronT — Mon, 16 Oct 2017 00:02:27 GMT

Hi @MB1007, welcome to the community. I am sorry to hear about this.

Because this is happening with multiple cables I recommend you contact your Local support team to arrange a repair assessment.

Re: XA1 Charging Problems

RC76 — Wed, 01 Nov 2017 04:37:43 GMT

Wish i'd never got one of these phones now! I've just started getting an issue with charging the phone. Must be a software thing as the only way I can get it to charge again is if I do a reset (hold power and up on vol for 6 seconds). After the reset it will charge for a few times before the problem re occurs. Anybody have any suggestions ? Thanks.

Re: XA1 Charging Problems

Dhrubad — Sun, 28 Jan 2018 20:40:43 GMT

I have the same problem with my XA1. Moving the connector helps after carefully ensuring the position, but any little movement turns the charging off.

Re: XA1 Charging Problems

katharma — Tue, 30 Jan 2018 07:33:39 GMT

I also have the same problem with charging the phone.

It's about 10 days it does not charge even if I connect the charger for 24 hours.

Sometimes it charges till 20% and that's it. Bought it 9 months ago.

Re: XA1 Charging Problems

NicB — Fri, 18 May 2018 14:41:42 GMT

God this is rubbish. I'm having the same problem. Started not charging properly at around 9-10 months and has got progressively worse and it's become so bad I can't charge it at all. It's the end that goes into the phone. This is poor for a phone I paid over €300 for less than a year ago. I went into Carphone Warehouse expecting them to replace the charger free of charge but they said no, they don't cover chargers under the warranty. What good is a new phone that doesn't charge. I'm extremely disappointed and frustrated. Is Sony doing anything about it? Can you believe I purposely didn't buy a new iPhone because I had huge problems with that battery so I tried Sony thinking it would be so much better but now I have a different charging problem with the same result: a dysfunctional phone. I hate modern technology at times!

Re: XA1 Charging Problems

Debss — Tue, 29 May 2018 21:07:36 GMT

I have got the exact same problem. I only got this phone at the end of Jan and the charger barely works. I've tried several chargers and they're all the same result.

Re: XA1 Charging Problems

PELEPDELD — Tue, 12 Jun 2018 13:12:26 GMT

Oh wow, contact local support, thats good solution. How come that I haven't the same idea?

By the looks of it - you Sony guys planned that after approx. a year of use the charger (yes guys it's the charger, not the cable) will degrade. And there is not one screw on it to open it and fix the contacts or whatever, so I have now to dig up some indian pioneers with their HELLO IMA JAMAL GOODE DAI TO YU videos to look up how in the it opens.

Thank you very much, Sony, for great advice to contact my local support.

Get this story known, guys, people should know.

Re: XA1 Charging Problems

Ckaymail — Thu, 14 Jun 2018 08:27:12 GMT

I'd like to know what the outcome of contacting your loacal support team was? Is it worth the effort? Did they fix the problem for you? I'm also having this problem and I've only had the phone around 6 months. It's my first Sony and i'm not likely to buy another after this.

Re: XA1 Charging Problems

meakida — Mon, 18 Jun 2018 15:19:58 GMT

No luck with call to Sony. Solved problem by buying a new cable to connect from phone to car USB port. I purchased 2 decent quality cables, one worked, other did not. As matter of interest the cable Sony supplied with phone did work in another vehicle. Have been told that some cars have a reduced power USB socket, hence you then need a "quality" USB cable. Maybe true, I do not know but I am now up and running.

Good luck with yours.

Re: XA1 Charging Problems

Leeroy11 — Sun, 01 Jul 2018 14:29:31 GMT

Been having charging problems for 2 weeks now , its not the cable as i have replaced and tried with wifes phone which is exactly same model. it is the charging port of the phone. when i push in firm it will charge but let go and it stops..

Is this under manufacuring warranty

Re: XA1 Charging Problems

Trish_S — Wed, 12 Sep 2018 08:35:59 GMT

I had same problem, went to very friendly Telenore shop in Aalborg. Charger was fine, but cable was not. Would you beleive that is the weakest link. :(((((((

Did not get charged for consultation. :))))))

@PELEPDELD wrote:
Oh wow, contact local support, thats good solution. How come that I haven't the same idea?
By the looks of it - you Sony guys planned that after approx. a year of use the charger (yes guys it's the charger, not the cable) will degrade. And there is not one screw on it to open it and fix the contacts or whatever, so I have now to dig up some indian pioneers with their HELLO IMA JAMAL GOODE DAI TO YU videos to look up how in the it opens.
Thank you very much, Sony, for great advice to contact my local support.
Get this story known, guys, people should know.

Re: XA1 Charging Problems

Trish_S — Wed, 12 Sep 2018 08:38:33 GMT

Get new cable

@Dhrubad wrote:
I have the same problem with my XA1. Moving the connector helps after carefully ensuring the position, but any little movement turns the charging off.

Re: XA1 Charging Problems

Stefinka — Thu, 13 Sep 2018 22:10:55 GMT

Me too!

I have had the XA1 for 16 weeks now, I am getting the same problem!

Been having charging problems for 2 weeks now.

Everytime I plug the charger in, it does not connect.

At the beginning I thought it was a problem with the (original) Sony cable, but it's not as I've already tried three different cables / plugs and I still get the issue.

I can eventually get it to connect and charge, but it keeps cutting out (after a few minutes it stops charging!)

Is this under manufacuring warranty.

Have you fixed the issue? How to deal with it?

I live in Italy.

Thanks!

Re: XA1 Charging Problems

NicB — Thu, 13 Sep 2018 23:09:22 GMT

I had to choose a new alias on here as it would not let me use my existing one for some reason but I posted before on this as NicB. Anyway, after attempting to get the matter resolved via tweeting, I was sent a direct message asking me to email the local support. I did this and was sent a number of emails, the last one asking me to carry out a whole number of tasks to ensure the cable was indeed faulty. As explained to them multiple times the CABLE WAS CHECKED AND VERIFIED BY CARPHONE WAREHOUSE AS FAULTY! Jeeez. Anyway, the last email communication I received in response to that was to post the cable back to an address in Kent (SBE). Some time later I receive a repair estimate in the post for £27. Are they taking the proverbial? I was not amused as you can imagine. Very poor indeed that they can't replace a small piece of cabling as goodwill and as we can see this is clearly not a one off. There is a quality issue here and Sony need to do the right thing by its customers and replace free of charge the faulty cables. This is unacceptable. If I had bought a bottom of the range budget phone then I might have lower expectations. Bearing in mind the Sony representative stated they would "assist me in the best possible way" . Sending me a repair estimate for an inferior cable is not assisting me in the best possible way. Rant over. Meanwhile I hope others have a better outcome.

Re: XA1 Charging Problems

katharma — Fri, 14 Sep 2018 07:15:48 GMT

I went to a local shop and changer the phone's connector for 20 euro 6 months ago.

Works great since then

Re: XA1 Charging Problems

NicB — Fri, 14 Sep 2018 07:21:55 GMT

Of course we could all go out and buy new chargers in the shop but why should we? The product is not being sold fit for purpose. What good is a phone without a functional charger? For a global brand like Sony I expect them to acknowledge and resolve particularly as it has reported strong Q1 2018 profits.

Re: XA1 Charging Problems

NicB — Fri, 14 Sep 2018 08:20:50 GMT

This problem is not "solved" and the green tick should be removed.

Re: XA1 Charging Problems

Dave811 — Fri, 21 Dec 2018 16:47:49 GMT

Do not contact the support team. It is a huge waste of time and money. They will do everything they can to void the warranty. Any scratch or slight scuff they will charge you full amount. If you want the item back it is 24ish pounds to send it back. A complete con.

Re: XA1 Charging Problems

angelmiller — Thu, 27 Dec 2018 05:54:26 GMT

Your battery sounds like a 3-multi year old one that is in urgent need of a recondition. Since your telephone is unmistakably not excessively old, you may have been incidentally completely releasing the battery, over charging it, or charging it without enabling it to release.

One thing to attempt is the battery wellbeing pointer in the administration menu. This will let you know whether the telephone thinks the battery is awful.