topic Re: Mobile Data doesn't switch on after using WiFi in XA Series

Mobile Data doesn't switch on after using WiFi

gchat — Fri, 19 Jan 2018 11:55:41 GMT

Hi,

Can anyone please help me in resolving the issue with my Mobile data.

If I power On the phone and switch On mobile data: Works

If I use WiFi and then switch On mobile data: Doesn't work. It works after reboot.

This is drivign me crazy because every now and then, I would be forced to restart the phone which is not nice. Is there any Software update that could solve this or is it an issue with the phone?

Thanks

Re: Mobile Data doesn't switch on after using WiFi

Uliwooly — Mon, 29 Jan 2018 19:59:13 GMT

@gchat

Let me see if I understand,

if you have data on, it works fine

while the data is on > turn on wifi > wifi works ok

data on > wifi on > wifi off > data doesn't work?

or is it

data on > data off > wifi on > wifi off > data on?

just a reminder, you don't have to disable data if you turn on wifi, it will switch to WiFi

Re: Mobile Data doesn't switch on after using WiFi

gchat — Tue, 30 Jan 2018 09:35:19 GMT

Thanks for your response. Your 2nd statement is what I have.

data on > data off (works if after phone restart) > wifi on > wifi off > data on (doesn't work).

Surprisingly, after doing the above, if I change "Mobile network settings -> Preferred network type" from one to another, it seems to work fine. This is strange.

Can you please help. Thanks

@uliwooly wrote:
@gchat
Let me see if I understand,
if you have data on, it works fine
while the data is on > turn on wifi > wifi works ok
data on > wifi on > wifi off > data doesn't work?
or is it
data on > data off > wifi on > wifi off > data on?
just a reminder, you don't have to disable data if you turn on wifi, it will switch to WiFi

Re: Mobile Data doesn't switch on after using WiFi

Findtime — Tue, 27 Mar 2018 10:29:22 GMT

I have exactly the same problem. Provider has tried to troubleshoot the problem, repeatedly, and have said it's a phone issue. I now have to take it to their warranty store. This should be fun.

Re: Mobile Data doesn't switch on after using WiFi

macgywerkp — Tue, 16 Oct 2018 13:19:34 GMT

Hi. I've got the same issue, I don't switch my data on or off I just leave it as it is but when the Wi-Fi is unavailable the data will not work. It will only work when I restart my device. Can you help me with this please? what is the issue how do you solve this problem?

Re: Mobile Data doesn't switch on after using WiFi

macgywerkp — Tue, 16 Oct 2018 13:20:44 GMT

Hi mate is your problem now solved and if it is what was the issue?

Re: Mobile Data doesn't switch on after using WiFi

Валера58 — Sat, 27 Oct 2018 06:27:15 GMT

~~После использования Wi-Fi не переключается на мобильный интернет~~

After using Wi-Fi does not switch to mobile Internet

Re: Mobile Data doesn't switch on after using WiFi

macgywerkp — Sat, 27 Oct 2018 07:19:22 GMT

Hello Walera58. Unfortunately I don't know how to turn my keyboard to the Russian letters but I could read in your language. Answer to the question is.. Swich your phone in to the plane mode and back. This resets whole connectivity and restore mobile internet . A whole process takes 5 seconds! Just make sure you have shortcut to plane mode in your notification bar on top of the screen. This makes everything a lot faster..

Other solution is tot reboot your device (switch off and on) I hope it helps, best of luck Karol.