White screen when unlocking / advertising

Chris110 — Sun, 18 Nov 2018 15:00:02 GMT

~~Ik krijg 'n wit / reclame scherm als ik de aan/uit knop. Moet het dan eerst klikken voordat ik bij mijn apps kan.~~

~~WWie kan mij erbij helpen.~~

I get a white / advertising screen when I press the on / off button. Do you have to click first before I can access my apps.

Who can help me with it.

Re: White screen when unlocking / advertising

Jonas — Thu, 22 Nov 2018 09:34:48 GMT

Hi @Chris110, welcome to our forum!

Your question has been translated to English as this is an International forum.

It sounds like you have installed some application that added an extra screen when turning the display on. Could you try restarting your device in safe mode and see if you experience the same behaviour when turning the screen on?

In safe mode all downloaded applications are temporarily disabled, but everything will be back to normal once you restart your device, so it's only a test.

Let me know if that helps!

topic White screen when unlocking / advertising in XA Series

White screen when unlocking / advertising

Re: White screen when unlocking / advertising