topic Re: XA1 Shuts down and dosen t want to go on. in XA Series

XA1 Shuts down and dosen t want to go on.

dan4oman4o — Tue, 14 Aug 2018 16:47:25 GMT

Basicly it shuts itself down randomly(while having good charge left) and its not responding to anything after that holding all buttons power button nothing works.Only way to bring it back to live is to plug it in the charger even for 1 second and its working fine after that.I noticed that after it logs after this it goes to his original date and hour.I contacted the support they told me to use the repair xperia tool i did it last night today the same thing happend....And its 2 monts after i bought this phone after 1 month in the touchscreen on edges started having problems i send it for a repair and 2 weeks after i got it back this...

Re: XA1 Shuts down and dosen t want to go on.

Uliwooly — Tue, 14 Aug 2018 17:08:26 GMT

@dan4oman4o

I'm afraid that you will have to send it back to get it inspected.

Re: XA1 Shuts down and dosen t want to go on.

okiedee — Wed, 15 Aug 2018 07:27:45 GMT

I bet your phone has a slight bend in it.

Re: XA1 Shuts down and dosen t want to go on.

rsilk — Sat, 18 Aug 2018 21:08:33 GMT

I have exactly the same problem which started about 2 weeks ago.

Phone randomly shuts down and refuses to start up. The only way to get it back is to plug in the USB cable which will allow the phone to boot up.

Re: XA1 Shuts down and dosen t want to go on.

Patntrips — Mon, 20 Aug 2018 09:03:18 GMT

Having the same troubles... Even thought the phone is 2 months old. How can this be a common problem? It's like laughing at your customers.

Re: XA1 Shuts down and dosen t want to go on.

rsilk — Mon, 20 Aug 2018 12:48:06 GMT

I have done a system reset using the xperia companion, and so far so good . . . .

Re: XA1 Shuts down and dosen t want to go on.

Patntrips — Mon, 20 Aug 2018 21:52:35 GMT

I put it back to factory settings, still shut down..

Re: XA1 Shuts down and dosen t want to go on.

AlexNicholson — Sat, 25 Aug 2018 09:28:10 GMT

I have the exact same issue. Software problem? Either way it's annoying.

Re: XA1 Shuts down and dosen t want to go on.

Harish26388 — Sun, 02 Sep 2018 17:26:00 GMT

Every XA1 cell phone has that problem.

Re: XA1 Shuts down and dosen t want to go on.

Michaeljt — Mon, 15 Oct 2018 09:47:12 GMT

I am having the exact same problem. Phone is only a few weeks old. Very frustrated.

Re: XA1 Shuts down and dosen t want to go on.

AMR43 — Mon, 22 Oct 2018 19:13:44 GMT

I have the same problem. It has been for repair twice and still has the same problem! Currently the phone shuts down 3 times a day.

Sony will not replace the phone even though it is in warranty. I apparently have to send it for repair again!

I have had XPERIA phones for many years. This will be the last!

Re: XA1 Shuts down and dosen t want to go on.

Astha1 — Sun, 04 Nov 2018 14:55:50 GMT

Basically it shuts itself down randomly {while having good charge left}and it not responding to anything after that holding all buttons.

Only one way to bring it back to start is to plug it in the charger even for 1 second and it's working fine.

I connected the support help they told me to repair xperia tools, I did it last night. Today the same problem started again.

It's 3 month after I bought this phone after 3 month in touch screen on edges starting having problem,I send it for repair and 4 weeks after I got it back this.

Re: XA1 Shuts down and dosen t want to go on.

Tilly3 — Thu, 06 Dec 2018 01:34:20 GMT

How did you turn it on again?its been showing me the xperia icon for 3hours now and not responding to.anything.how do I fix anything if it does not switch on this is frustrating please help

Re: XA1 Shuts down and dosen t want to go on.

Kates1 — Tue, 11 Dec 2018 19:03:48 GMT

En 2 años me lo han reparado 3 veces...se me acaba de volver a estropear!!!siempre el mismo problema ...no lo puedo iniciar y se apaga solo...q desastre!!!con tanta gente con lo mismo... tendrían q substituir lo primero otro modelo...q es un Sony!!!

In 2 years they have repaired me 3 times ... I have just gotten spoiled again ... always the same problem ... I can not start it and it goes off alone ... what a disaster !!! same ... they would have to replace the first another model ... that is a Sony !!!