https://community.sony.ua/t5/xa-series/urgent-complain-regarding-pathetic-service/m-p/3618873#M26104 <P>Firstly, thanks to ma boy Don for cleaning up this post, we all get angry at times but keep your cool as best you can sir, we have lots of members that could steer you in the right direction that may pass on helping on the thread if they see angry words.</P><P>Second, this forum is a user based forum and a global based one at that, I genuinely think the only way you can get the assistance you need is from your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>, if I were you I would write to them, and clearly as why your repair job was denied when you were originally offered a repair/ replacement service. Be clear and polite as possible in your email or other contact, and you will find you'll get better results.</P><P>Good luck.</P> Wed, 22 Aug 2018 10:03:24 GMT Lord_viridis 2018-08-22T10:03:24Z https://community.sony.ua/t5/xa-series/urgent-complain-regarding-pathetic-service/m-p/3618872#M26103 <DIV>Hello,</DIV><DIV>&nbsp;</DIV><DIV>After trying a&nbsp; number of times to get my&nbsp; phone repaired, Sony people have left no integrity and dignity towards their customers. I gave my phone so that I could get it repaired but instead, I dont get it what have you done to it, also after having a lot of conversations to the customer care, and Ahmedabad service center I have received no further information of getting it either replaced or refunded or repaired.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;They confirmed me that they would give me a new phone but then all of a sudden i get to know that the ASI of the service centre has already rejected it!!!! What!!</DIV><DIV>&nbsp;</DIV><DIV>Let me get it straight boss, this was my very first phone and being a middle class man i have&nbsp; worked my back off to get this phone and lucky me i get you !!!!</DIV><DIV>&nbsp;</DIV><DIV>I just have one thing to say, either replace my phone or give me my money back</DIV><DIV>or I know consumer forum is the best at what it does..</DIV><DIV>&nbsp;</DIV><DIV>Thank you for letting me know your true face sony, thank you,</DIV><DIV><STRONG>&nbsp;</STRONG></DIV><DIV><STRONG>My Job No.:- W118082000133</STRONG></DIV><DIV><STRONG>&nbsp;</STRONG></DIV><DIV>Perivious Job No. :- B1W118071800011</DIV><DIV><STRONG>&nbsp;</STRONG></DIV><DIV><STRONG>Note:-&nbsp; Ensure that i want only replace or a refund my money not a repairable mobile.</STRONG></DIV> Wed, 22 Aug 2018 06:21:37 GMT https://community.sony.ua/t5/xa-series/urgent-complain-regarding-pathetic-service/m-p/3618872#M26103 Xepira 2018-08-22T06:21:37Z https://community.sony.ua/t5/xa-series/urgent-complain-regarding-pathetic-service/m-p/3618873#M26104 <P>Firstly, thanks to ma boy Don for cleaning up this post, we all get angry at times but keep your cool as best you can sir, we have lots of members that could steer you in the right direction that may pass on helping on the thread if they see angry words.</P><P>Second, this forum is a user based forum and a global based one at that, I genuinely think the only way you can get the assistance you need is from your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>, if I were you I would write to them, and clearly as why your repair job was denied when you were originally offered a repair/ replacement service. Be clear and polite as possible in your email or other contact, and you will find you'll get better results.</P><P>Good luck.</P> Wed, 22 Aug 2018 10:03:24 GMT https://community.sony.ua/t5/xa-series/urgent-complain-regarding-pathetic-service/m-p/3618873#M26104 Lord_viridis 2018-08-22T10:03:24Z