topic Re: It just died while I was on a call in XA Series

It just died while I was on a call

Dee20 — Tue, 04 Sep 2018 18:10:20 GMT

The battery is full and I was on a call the phone just died and is refusing to turn back on. It’s a new phone I’ve had it for 2 months. I’ve tried the power key and volume key thing without luck. Any advice?

Re: It just died while I was on a call

Uliwooly — Tue, 04 Sep 2018 18:19:02 GMT

@Dee20

Try this: connect the phone to a wall charger > press & hold power & volume up for 10 seconds > let it charge for an hour > try to turn on the phone.

Re: It just died while I was on a call

Dee20 — Tue, 04 Sep 2018 18:21:11 GMT

@uliwooly wrote:
@Dee20
Try this: connect the phone to a wall charger > press & hold power & volume up for 10 seconds > let it charge for an hour > try to turn on the phone.

Thank you. I have tried this as well. It has been connected to the original charger for almost 3 hours and still no luck. Any other suggestions?

Re: It just died while I was on a call

Uliwooly — Tue, 04 Sep 2018 18:33:41 GMT

@Dee20

have you tested different wall chargers and/or cables?

Re: It just died while I was on a call

Dee20 — Tue, 04 Sep 2018 18:38:18 GMT

@uliwooly wrote:
@Dee20
have you tested different wall chargers and/or cables?

Thank you I have without luck.

Re: It just died while I was on a call

Uliwooly — Tue, 04 Sep 2018 18:48:22 GMT

@Dee20

I'm sorry to hear that, the last thing to try is to contact your Local support to get it inspected/repaired.