topic Re: Microphone in XA Series

Microphone

Canales — Sun, 16 Sep 2018 15:17:26 GMT

~~Micro~~

~~Le micro de mon Xperia X1 ultra ne marche plus.~~

Microphone

The microphone of my Xperia X1 ultra no longer works.

Re: Microphone

Suzanna1973 — Thu, 20 Sep 2018 20:04:35 GMT

~~Hey habe genau das gleiche Problem. Habe einen Test gemacht und es geht nicht. Dann zu Sony eingeschickt Angeblich kein Hardware Fehler zu finden. Habe schon alles versucht.~~

Hey have exactly the same problem. Have a test and it does not work. Then sent to Sony Allegedly no hardware error to find. I already tried everything.

Re: Microphone

Jonas — Fri, 21 Sep 2018 06:44:00 GMT

@Canales, sorry to hear about this.

Your question has been translated to English as this is an International forum, please post any replies in English and it will be easier for everyone to assist you.

Have you tried the microphone in the inbuilt test in the device? If you haven't done that, please do. The test can be found in Settings > Support > Tests > Microphone.

@Suzanna1973, sorry to hear about your microphone not working.

Your question has been translated to English as this is an International forum, please post any replies in English and it will be easier for everyone to assist you.

Do I understand correctly that the device has been sent to service, but they did not find any fault with the microphone and the device was returned to you? If that is correct, please do the microphone test in Settings > Support > Tests > Microphone.

Keep me posted!

Re: Microphone

Suzanna1973 — Fri, 21 Sep 2018 08:39:39 GMT

Good Morning ,tanken You for your answer. Yes you understand right. The device was sent to Sony but they dident find a faund. Ich have made the test and the microphone works really quit. I dont hear it. I have made another test *#*#7378423#*#* the same Thing Really quit

Re: Microphone

Jonas — Thu, 27 Sep 2018 13:20:14 GMT

Hi again @Suzanna1973, sorry for the late reply.

Do you perhaps have a case on your device? If you do, try removing it so it's not blocking the microphone. You can also try restarting your device in safe mode, too make sure that no downloaded application is the cause of this.

When the device has been restarted in safe mode, do the same microphone test again.