https://community.sony.ua/t5/xa-series/lost-data-contacts-and-some-photos/m-p/3628630#M27862 <P>We recently exprienced a loss of wifi to our home for 10+ days due to broken connection with the telephone exchange.&nbsp; Once this connection was repaired/replaced, I attempted to transfer my photos to my pc. and update my XA1 via the Xperia Companion Suite.&nbsp; At first the Suite would not recognise my mobile, but did after a few attempts (I can't remember the exact sequence of events).&nbsp; I then carried out an update - something I have done&nbsp;as a matter of routine for several years.&nbsp;- the process completely stripped all Contacts bar a handful from my phone and in addition some of my latest pictures/photos disappeared.</P><P>I obviously have previous updates filed on my pc and wonder if it is possible to find this lost information there.&nbsp; I have no idea how to go about this, the updates are just a string and do not seem to have a 'link' facility, plus at the moment, I can't remember where they are on the p.c. - I have a full life away from this computer and at 77yrs old, am not an IT geek, tho perhaps I should be.</P><P>Would appreciate any pointers, I'm at a total loss - and lost without my contacts. <SPAN class="lia-unicode-emoji" title=":disappointed_face:"><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></SPAN>&nbsp;</P> Thu, 01 Nov 2018 09:43:38 GMT athena12 2018-11-01T09:43:38Z https://community.sony.ua/t5/xa-series/lost-data-contacts-and-some-photos/m-p/3628630#M27862 <P>We recently exprienced a loss of wifi to our home for 10+ days due to broken connection with the telephone exchange.&nbsp; Once this connection was repaired/replaced, I attempted to transfer my photos to my pc. and update my XA1 via the Xperia Companion Suite.&nbsp; At first the Suite would not recognise my mobile, but did after a few attempts (I can't remember the exact sequence of events).&nbsp; I then carried out an update - something I have done&nbsp;as a matter of routine for several years.&nbsp;- the process completely stripped all Contacts bar a handful from my phone and in addition some of my latest pictures/photos disappeared.</P><P>I obviously have previous updates filed on my pc and wonder if it is possible to find this lost information there.&nbsp; I have no idea how to go about this, the updates are just a string and do not seem to have a 'link' facility, plus at the moment, I can't remember where they are on the p.c. - I have a full life away from this computer and at 77yrs old, am not an IT geek, tho perhaps I should be.</P><P>Would appreciate any pointers, I'm at a total loss - and lost without my contacts. <SPAN class="lia-unicode-emoji" title=":disappointed_face:"><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></SPAN>&nbsp;</P> Thu, 01 Nov 2018 09:43:38 GMT https://community.sony.ua/t5/xa-series/lost-data-contacts-and-some-photos/m-p/3628630#M27862 athena12 2018-11-01T09:43:38Z