topic Re: There is no sound coming from the speakers in a new Xperia XA in XA Series

There is no sound coming from the speakers in a new Xperia XA

Sivanand — Tue, 28 Jun 2016 14:57:02 GMT

Hi Team,

I have purchased Sony Xperia XA F3116 at Big C Mobiles (Invoice Number :SI/AMP2/4931), Ameerpet, Hyderabad on 24-JUN-2016. Next to that, I'm severely facing sound issue not able hear by playing songs/videos.

I have registered the complaint in the Sony service centre at SS Electronics, Ameerpet X Roads, Hyderabad.The complaint no. 16062501667, and they given it back with same sound, which means, there is no improvement.

And just now chatted with Harish, regarding this issue and he suggest to visit again to service centre. and same raised the ticket no :16062804655. Hope for best on my issue.

Thanks,

Sivanand.

Re: Sony Xperia XA F3116 Handset issue

Uliwooly — Tue, 28 Jun 2016 16:00:02 GMT

@Sivanand

Settings > about phone > diagnostics > test > test the speakers, make sure to turn up the media volume not just the ringer

Re: Sony Xperia XA F3116 Handset issue

Didrik — Wed, 29 Jun 2016 07:46:37 GMT

Hi @Sivanand and welcome to the forum!

I would first suggest that you test the Speakers as described in the first reply in this thread. How does your device behave while testing it in diagnostics?

Is it just the media volume that does not work or is it also for alerts and calls?

Make sure that there are no covers or similar that are blocking the speakers.

Have you tested your device in safe mode?

Re: There is no sound coming from the speakers in a new Xperia XA

Pyronaught — Sun, 04 Sep 2016 17:57:27 GMT

I have the same issue. Mine stopped today - just media sound. Diagnostic test failed. Still get notifications ok but nothing when watching video etc.

Re: There is no sound coming from the speakers in a new Xperia XA

Irma55 — Sun, 04 Sep 2016 20:16:24 GMT

my speakers are very quiet, compared to the loud sound some days ago. They work, but you can hardly hear the music and the ringtones. build is 33.2.A.2.93 since some days. Can this be the reason?

Re: There is no sound coming from the speakers in a new Xperia XA

Didrik — Mon, 05 Sep 2016 12:17:07 GMT

Hello @Irma55 and @Pyronaught,

If the test fails in Diagnostics you may want to have your device examined by a technician at an authorized service centre if there is a significant change in volume compared to when you first started using your device. Contact your Local support for information on how to send it in.

There are however a few things you can check out first. Is there any change if you reboot your phone to safe mode? Have you tried performing a software repair using Xperia Companion? Since that will reset your device remember to make a backup first.

Re: There is no sound coming from the speakers in a new Xperia XA

Irma55 — Tue, 06 Sep 2016 18:14:37 GMT

we had a reset to factory settings - no solution. we made a complete software repair using companion - no results. The speaker works, but very silently. Can this problem come from the firmware version?

Re: There is no sound coming from the speakers in a new Xperia XA

Irma55 — Tue, 06 Sep 2016 18:16:03 GMT

and we had a reboot in safe mode. same result: no change.

Re: There is no sound coming from the speakers in a new Xperia XA

Didrik — Wed, 07 Sep 2016 08:37:35 GMT

If there was no change after a complete software repair I'd advise that you have your device sent to and examined by an authorized service centre. Contact your Local support for information on how to have it sent in.

You might also be able to return it/send it in through your retailer.

Re: There is no sound coming from the speakers in a new Xperia XA

SenthilStan — Wed, 12 Oct 2016 20:29:37 GMT

speaker is not working suddenly after 30-40 seconds during every call... i can only continue the call upto 20-30 seconds, after that, I need to make another call to continue.. Ear Speaker Test is passed.. please let me know the solution.

Re: There is no sound coming from the speakers in a new Xperia XA

Didrik — Fri, 14 Oct 2016 10:40:30 GMT

Hi @SenthilStan,

I'm really sorry to hear that you are experiencing this.

Have you checked the previous suggestions in this thread? Let me know if they did not help!

Re: There is no sound coming from the speakers in a new Xperia XA

SenthilStan — Fri, 14 Oct 2016 15:46:50 GMT

Yes I tried - but no chance.. Even today its suddenly stopped working after 20-40 seconds of every call.. Suggest me a solution please.

Re: There is no sound coming from the speakers in a new Xperia XA

Didrik — Tue, 18 Oct 2016 09:19:34 GMT

Hi again @SenthilStan,

If you tried what has previously suggested in this thread and it did not help I can unfortunately only refer you to have your device sent to and examined by an authorized service centre. Contact your Local support team for information on how to send it in.

I'm sorry for any inconvenience this may cause for you.

Re: There is no sound coming from the speakers in a new Xperia XA

Erkkoz — Tue, 27 Mar 2018 12:17:46 GMT

My dada losted alla sounds

Re: Sony XA 1 Plus: speakers doesn't sound

Titania_Erza — Thu, 01 Nov 2018 12:53:36 GMT

Hi. I'm having trouble with my XA 1s Plus phone. All of a sudden its speakers don't work anymore--- media, alarm or notifications-- but totally works with headphones. I've tried on setting it on safe mode, rebooting it-- even done a factory reset and still, they don't work. Is there anything else I can do? Thanks. Your response is very much appreciated.