topic Re: WI-FI turning off issue in XA Series

WI-FI turning off issue

RomanDu — Wed, 16 Nov 2016 19:03:11 GMT

Suddenly Wi-Fi stoped to work, it turned off, only 4G is working. So I tried to turn on Wi-Fi by pressing but in menu or in settings, and it's turning off instantly by itself. I restarted phone couple of times, didn't help. Don't really want to factory reset my phone because of it.

Re: WI-FI turning off issue

Jake-SonyXperia — Wed, 16 Nov 2016 23:25:23 GMT

Hi @RomanDu,

Welcome to the community,

Really sorry to hear about the Wifi issues, can you boot the device into safe mode and test Wifi and let us know if the issue continues?

safe mode

Re: WI-FI turning off issue

RomanDu — Thu, 17 Nov 2016 09:28:09 GMT

Hi, thank you for fast response. Entering in safe mode does helped, Wi-Fi is working fine now. Thanks for the tip.

Re: WI-FI turning off issue

Jake-SonyXperia — Thu, 17 Nov 2016 23:19:40 GMT

Anytime, just to clarify, did you get out of Safe mode and then test the Wifi connection and then it worked?

Re: WI-FI turning off issue

RomanDu — Fri, 18 Nov 2016 11:10:53 GMT

I tested Wi-Fi in safe mode, restarted phone and it was working again.

Re: WI-FI turning off issue

Madness89 — Fri, 18 Nov 2016 17:05:50 GMT

Hello! i have same problem ! I booted my device in save mode and checked wifi. after this operation wi fi anyway not work ... he is off straightway after i'm turn on it

Re: WI-FI turning off issue

Koi1024 — Sun, 20 Nov 2016 17:49:20 GMT

Had WiFi issues, but found with my xa ultra that if don't connect Bluetooth the issue goes away, any thoughts to why?

Re: WI-FI turning off issue

Jake-SonyXperia — Tue, 22 Nov 2016 00:27:56 GMT

@RomanDu Glad to hear that, I hope you have no further issues in the future.

@Koi1024 @Madness89 Sorry to hear about this, in this case, you may need to run a software repair to help resolve this issue. I have supplied some instructions below.

backup using Xperia Companion

software repair using Xperia Companion

Please let me know how you get on.