topic Re: xa1 NOT charging in XA Series

xa1 NOT charging

Bobble27 — Thu, 08 Jun 2017 06:55:56 GMT

I've recently got an xa1 (less than a week). It doesn't want to charge. I've tried all the suggestions I can find such as checking the charger and cable (both are OK, both are Sony). I've tried resetting it. I've tried gently cleaning the charging port and connector. It takes several attempts to get it to start charging - red light and charging icon. Then it stops and I get the empty battery icon. Is this handset faulty or have I missed something?

(My previous phone was an xperia Z and I've never had any problem with it.)

Re: xa1 NOT charging

Qatrium — Thu, 08 Jun 2017 07:00:05 GMT

Hello @Bobble27 and welcome to the community!

If you drained your phone battery completely, it might need up to 30 minutes to start charging (with LED indicator and charging icon). Try leaving the phone turned off on a wall charger for continuous 2-3 hours before trying to start it again. And in the future try not to drain the battery completely.

If the phone fails to charge, try another wall charger and/or USB cable. If it's still not charging then contact your Local support and get it inspected by a professional.

Re: xa1 NOT charging

Bobble27 — Thu, 08 Jun 2017 07:09:22 GMT

Thanks for your help.

Completely draining the battery was accidental.

I can't tell whether the phone is switched on or off, as all I get is the red light and a black screen after the charging icon disappears.

Re: xa1 NOT charging

Qatrium — Thu, 08 Jun 2017 07:16:42 GMT

@Bobble27

Accidents happen

Just let it charge for some time and it should start normally.

can I do a factory reset on a dead xperia xa1?

Bobble27 — Fri, 09 Jun 2017 09:04:24 GMT

The phone is being sent back as it won't charge. I can't access anything 'cos the battery is dead.

Can I do a factory reset so I don't have to send it back with my data still on it?

Re: xa1 NOT charging

Atuque — Mon, 12 Jun 2017 05:33:14 GMT

Hi..

Firstly, I have just bought Xperia XA1 few days ago.

I am having quite similar problem too.. But only it won't charge if the phone is switched on.
If I switch it off, it will charge. So I charged till 100%.

After a while, using a lot of data, messaging, calls, the charges went to 50%. So, I charge it back.

Then I realised that I showed the charging icon, but the % still dropping, even after I turned off data, & turned off the Battery Saver setting.

Keeps dropping even though I was not using my phone.

So I will go back to the store & see what is the problem and will update.

Re: xa1 NOT charging

Bobble27 — Mon, 12 Jun 2017 08:16:45 GMT

Fingers crossed your's has a simple solution.

I'm wondering whether the xa1 is having "teething problems" with it being so new.

Re: xa1 NOT charging

faheema1 — Thu, 20 Jul 2017 01:23:00 GMT

i am having the exact same problem, anything else i can do???

Re: xa1 NOT charging

jo90 — Fri, 13 Oct 2017 22:46:52 GMT

hi i am currently having this problem. did you manage to get it sorted?

Re: xa1 NOT charging

ItzelValadez — Mon, 01 Jan 2018 20:43:40 GMT

I am having the same problem... My phone is less than a month old and already not wanting to charge.... I have to move the cable to get it to charge... Any one have any solutions? Did a new charger help?

Re: xa1 NOT charging

Bmoney — Fri, 23 Feb 2018 21:57:55 GMT

This just happened to me. I had the phone 2 months and have to send back to the factory and pay the shipping. It looks like this is a known problem. Will take a month to fix. Ridiculous. I won't buy again

Re: xa1 NOT charging

Jeff17 — Sun, 04 Mar 2018 21:17:19 GMT

Be carefull. XA1 has loose USB connection and may cause burning.

Re: xa1 NOT charging

Robriza329 — Wed, 23 May 2018 04:28:23 GMT

having problem charging ..only charging when the phone is off

Re: xa1 NOT charging

Bmoney — Wed, 23 May 2018 04:39:56 GMT

Your charging port is bad and needs to be replaced.just happened to me

Re: xa1 NOT charging

Wfo — Sat, 10 Nov 2018 08:39:46 GMT

I am also having a charging problem. Charging indication lights up when plugged in, but then goes off after a few minutes on sony charger and snug charger alike. Device is not branf new.