topic Re: Fingerprint scanner option has now disappeared in 1 Series

Fingerprint scanner option has now disappeared

Carloback295 — Wed, 22 Jan 2020 05:12:51 GMT

As well as the problems everyone has been having with the fingerprint scanner, the option to register/reset scanner has now completely disappeared from the settings.

Only a few days ago I had re- registered my fingerprints and it was working reasonably well again.

But now, it has stopped working completely and under 'security' the only option I now have is 'screen lock' so I have no way of resetting and re registering my fingerprint.

Aside from trying a factory reset which I am loathe to do, is there anything else I can do to bring this back?

I am not very tech savvy either.

Many thanks.

Re: Fingerprint scanner option has now disappeared

Carloback295 — Fri, 24 Jan 2020 09:27:24 GMT

Just bumping this one up.

Can I get someone from Sony to answer please?

Some more info...

Entering *#*#7378423#*#* into the dialer, the fingerprint option is now missing...

It is also missing from the settings/security menu...

The only place it is showing is under settings/support/xperia tests

But when I do this, it either does NOTHING or just timeouts as it cannot read fingerprint and makes me do it over and over again with zero success.

Presumably it is a hardware failure.

PLEASE CAN SOMEONE FROM SONY ASSIST ME?

Re: Fingerprint scanner option has now disappeared

Yekollu — Fri, 24 Jan 2020 17:19:47 GMT

FYI , Sony has abandoned this forum a couple of years back and is soon shutting this forum down

Re: Fingerprint scanner option has now disappeared

Carloback295 — Tue, 28 Jan 2020 09:23:35 GMT

And this is the message I get when I try to register through the only option I have left, via the Xperia tests...

I've also updated to the latest software version that showed up this morning, faintly hoping this would help but to no avail.

Surely I can't be the only one who has lost the fingerprint scanner completely???

Re: Fingerprint scanner option has now disappeared

RottenFoxBreath — Tue, 28 Jan 2020 15:46:47 GMT

Have you attempted a full reset, or indeed contacted your local repair centre, to have it serviced..If not, why not?

Re: Fingerprint scanner option has now disappeared

Carloback295 — Sun, 02 Feb 2020 22:30:44 GMT

Yeah, just did a factory reset but it didn't solve anything. Sending it back to Vodafone for a repair unfortunately. Thanks anyway.

Re: Fingerprint scanner option has now disappeared

Krinandez — Thu, 25 Feb 2021 05:39:43 GMT

Android 11, fingerprint worked last night. I wake up and now it's gone. What happened? The only place fingerprint shows is TESTS, but it won't let me complete the test or register a print.

Re: Fingerprint scanner option has now disappeared

Arutter — Thu, 25 Feb 2021 12:42:51 GMT

I'm having the same issue.

Nothing has been released to say how or when they are going to fix it.

Re: Fingerprint scanner option has now disappeared

Anonymous — Fri, 26 Feb 2021 17:50:39 GMT

Hi there, there are no Sony rep. who communicate here, but you can reach there support line if you want to report this matter for them. However, the fingerprint sensor issue is happening recently to the phones that received the android 11 update and the fingerprint sensor completely disappeared in the settings menu. But I think there will be a software version to rectify this issue that will be released soon.

Re: Fingerprint scanner option has now disappeared

bLaZeR666_uk1 — Tue, 16 Mar 2021 19:07:53 GMT

What the hell.. It is so annoying.