topic Xperia 1 V Fingerprint Unlock Screen Frozen Bug in 1 Series

Xperia 1 V Fingerprint Unlock Screen Frozen Bug

ROBYER1 — Tue, 28 May 2024 16:00:52 GMT

For the past few months I have noticed my Xperia 1 V will be unresponsive when I unlock it using the fingerprint reader, often showing half the lock screen or pin input over the top of the home screen and it won't allow me to interact with the screen until I lock it then unlock it using a pin code instead.

I have found many other users complaining about this issue here:

https://www.reddit.com/r/SonyXperia/s/cdAgdOetiv

And

https://www.reddit.com/r/SonyXperia/s/cGW4pg2EsJ

As well as these:

https://www.reddit.com/r/SonyXperia/s/ihEx7C9ZqX

https://www.reddit.com/r/SonyXperia/s/kHSNOljfoR

https://www.reddit.com/r/SonyXperia/s/8hoaGlQLSs

I am trying to raise this issue to Sony as it is widespread and they have asked for footage of the issue. So if anyone can use another device to capture this happening, please do share, I am trying to catch and record it happening with a spare phone I have but this issue is very intermittent. It seems to only happen every couple days and happens just when I urgently need to use my phone.

Please help!

Reddit post I made about this also:

https://www.reddit.com/r/SonyXperia/s/KBmzeDvHY8

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

ROBYER1 — Wed, 29 May 2024 13:40:38 GMT

I finally got a video of this glitch in action here for Sony support, this happened after fingerprint unlocking the phone today after using it for a few hours on/off

https://youtu.be/IYxXDF2cCuo?si=O3TSCOq9LROy4o4

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

arcade — Mon, 03 Jun 2024 08:47:31 GMT

I'm seeing same on Xperia 10 V, just leaving link to my story here. And Kudos!

https://community.sony.ua/t5/10-series/xperia-10-v-fingerprint-issues/m-p/3947935

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

Anonymous — Fri, 07 Jun 2024 16:33:36 GMT

Hey @ROBYER1

Did you report it already to Sony and they help you with this issue? Or they didn't respond yet?

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

ROBYER1 — Fri, 07 Jun 2024 20:38:35 GMT

I reported this to support and got it escalated to a relevant department, I would encourage others to do the same by reporting it to Sony and jumping through the support hoops to get it escalated to keep the pressure on for a fix.

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

ROBYER1 — Thu, 22 Aug 2024 11:06:51 GMT

This issue is still present in the latest firmware 67.1.A.2.270 release-keys

Re: Xperia 1 V Fingerprint Unlock Screen Frozen Bug

Anonymous — Fri, 30 Aug 2024 14:40:15 GMT

Hey @ROBYER1 I think that maybe the latest software wasn't related to fixing this bug. Maybe you should try to do the steps mentioned here and test it. If the issue remained, you can get send Sony the videos by contacting them again here.