topic Re: Xperia 1 and Xperia 5 Fingerprint Problems in 5 Series

Xperia 1 and Xperia 5 Fingerprint Problems

MarlonUk1 — Tue, 31 Mar 2020 18:13:24 GMT

Hello

I currently have Xperia 5, I was just wondering if any of yous still have problems with the Fingerprint sensor.

the FPS was working flawlessly before the update to android 10. then the Jan security patch completely broke it. as with latest security update it become more manageable, able to get the phone unlocked 3 out 5 times in one try...

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Sean_Mc — Wed, 01 Apr 2020 16:01:03 GMT

Hi there,

I would recommend getting in touch with the Sony Mobile support team for further help here.

Best wishes,

Sean

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Gilgameshuk — Tue, 07 Apr 2020 10:11:41 GMT

hey bud can you try the following?

On every firmware update I undertake the following:

1: Delete all registered fingerprints

2: Register your fingerprint again however USE DIFFERING PARTS of the same finger.

3: Register the same finger AGAIN as a new entry into the phone's database.

Dont try to use the FPR with sweaty or damp hands.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

PodgePapin — Tue, 14 Apr 2020 13:14:00 GMT

Hi, I too am having trouble with the fps. Like you up until recently it worked great but now it hardly works at all. I've cleaned the sensor, washed my hands, deleted the print and when I add it again most of the time it fails to detect a clear take. It is annoying because of how good it was before.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

mariusmmcc — Wed, 15 Apr 2020 10:52:59 GMT

I have deleted all the fingerprints registered and register the new fingerprint for the same finger from multiple positions. It works immediately after registering but later it fails 80% of the time. If it fails at the first attempt then no matter how I position my finger it will not recognise the fingerprint. The FPS was working fine before Android 10 update. It so frustrating that I am thinking returning the phone and switch to a different brand even though I had only Sony phones for the last 10 years.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Qatrium — Wed, 15 Apr 2020 14:40:43 GMT

I saw this earlier on XDA and on Reddit:

Re: Xperia 1 and Xperia 5 Fingerprint Problems

PodgePapin — Fri, 17 Apr 2020 01:26:33 GMT

Hi, the only thing left for me to try was do a factory reset on my Xperia 1.

I did this and the fps is working a lot better, I'm not sure if it's fully back to normal but it is working far better than it has been lately.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

dasmall22 — Thu, 24 Sep 2020 21:15:22 GMT

Mine stopped working completely after the last software update.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Uliwooly — Thu, 24 Sep 2020 22:55:17 GMT

@dasmall22

My Xperia 1 has been like that for many many months and updates now, even after factory reset and everything I can think of.

You might want to contact Sony to get it inspected, perhaps you and I have a hardware issue.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

DarrenH68 — Fri, 25 Sep 2020 07:21:47 GMT

Mine just about works 1 in 10 times. The last update has really messed it
up. I'm now thinking of getting a Pixel 4a and selling it it's that bad.

It also locks up when browsing via WiFi. I have to turn WiFi off and browse via 4g.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

CosmicTomato — Mon, 28 Sep 2020 10:22:31 GMT

you can give the software repair a try.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

paultrickett — Wed, 14 Oct 2020 20:08:20 GMT

Just purchased a Xperia 5 Sept 2020 and wishing i hadn't my previous Sony finger print sensor work perfectly, the Xperia 5 if it works twice in a row its a miracle even with a clean finger and clean sensor, it does appear many owners are suffering the same concern, very disappointed.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

CosmicTomato — Thu, 15 Oct 2020 16:03:30 GMT

Try registering the same finger twice, to increase the recognition rate.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

DarrenH68 — Thu, 15 Oct 2020 16:05:34 GMT

Hi
Thanks for the response but I have already tried that and unfortunately I
doesn't make any difference at all.

Cheers

Regards
Darren

Re: Xperia 1 and Xperia 5 Fingerprint Problems

CosmicTomato — Fri, 16 Oct 2020 08:56:47 GMT

If you have a copy of your stuff on the phone, you could try to factory reset the device, to rule out that it could be the phone's operating system performance.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

paultrickett — Sat, 17 Oct 2020 20:50:57 GMT

Have carried out resets as suggested by Sony with no improvement, it does appear to be a design fault,if I wash my hands and clean the sensor it will work a couple of times then just stops working despite still having clean hands. I'm afraid it will be my last Sony phone despite owning them for the last ten years.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Strampke — Sat, 17 Oct 2020 22:56:08 GMT

See if you experience this:

FP is unreliable when openiing the device

FP is very reliable when opening apps that require FP

Re: Xperia 1 and Xperia 5 Fingerprint Problems

CosmicTomato — Tue, 20 Oct 2020 15:15:31 GMT

If the software resets don't help fix this, it could be caused by a hardware fault.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

Strampke — Wed, 21 Oct 2020 19:35:16 GMT

Tbh, I gave up and don't even try to use FP anymore.

Re: Xperia 1 and Xperia 5 Fingerprint Problems

CosmicTomato — Thu, 22 Oct 2020 10:04:51 GMT

@Strampke does it make a difference for you, if it's an app unlock or the screen unlocking?