topic Re: Xperia 5iii: Always On Display: cannot set picture as sticker in 5 Series

Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Mon, 11 Oct 2021 10:19:44 GMT

When trying to set a picture as sticker in the Always On Display settings, an error is reported: "Error. Cannot load media." This problem has been reported on earlier models like the Xperia 1ii. It seems to be related to the Google Photos app.The workaround to remove all updates of the Google Photos app does not work anymore.

On my Xperia 1 it works fine, but of course the Sony Gallery app is still available there.

Can this bug please be solved?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Anonymous — Tue, 12 Oct 2021 16:30:47 GMT

Hi there,

Are you using the preinstalled stickers or photos from your Album ?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Tue, 12 Oct 2021 17:27:05 GMT

I want to add a picture from my photo gallery.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Anonymous — Wed, 13 Oct 2021 16:07:27 GMT

Do you get the same error message with all the photos that you try to set?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Wed, 13 Oct 2021 16:14:08 GMT

I just tried one picture. It is the same pic that I had successfully put on the always on display on my Xperia 1, so I doubt the pic itself is the issue.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Anonymous — Wed, 13 Oct 2021 16:26:37 GMT

Yeah, I'm sure it's not the picture:D

Which option of the ambient display are you enabling exactly?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Wed, 13 Oct 2021 16:50:56 GMT

Here is what I try to do:

And then after I have selected a picture, the error occurs:

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Anonymous — Wed, 27 Oct 2021 12:56:48 GMT

Hey there,

Sorry for the late reply.

Why don't you try to enable your phone on safe mode and check if the same error message will appear or not?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Wed, 27 Oct 2021 13:21:56 GMT

In safe mode I get the same error message.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Anonymous — Fri, 29 Oct 2021 16:55:29 GMT

In this case I recommend that you try to perform software repair by the Xperia companion on your phone and test your device after that.

Make sure to backup your data before doing that.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Sun, 31 Oct 2021 15:32:31 GMT

If someone with an Xperia 5iii can confirm that it is possible for him/her to upload an image for the always on display on their device, then I would consider to perform a software repair. Until then, I guess I'll do without it.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Hardy.66 — Tue, 02 Nov 2021 08:43:54 GMT

Hi Rduppen,

I also own a Xperia 5 iii (Software Version 61.0.A.15.45) and just went trough the steps to set up a foto (taken by the device's camea) for the always on display.

It worked as intended and I finally saw that picture in the always on display. I didn't try any other pictures though.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Tue, 02 Nov 2021 08:55:19 GMT

Hi Hardy.66,

Thanks for confirming it works on version 61.0.A.15.45.

It now also works for me, so the latest firmware update fixed the issue.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Lord_viridis — Tue, 02 Nov 2021 08:57:06 GMT

Can confirm this seems to be an issue with Xperia 1iii too.

Hopefully the .45 update fixes it on this too.

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Rduppen — Tue, 02 Nov 2021 08:57:56 GMT

That error is slightly different from what I had.

Perhaps your Google Photos app is disabled?

Re: Xperia 5iii: Always On Display: cannot set picture as sticker

Lord_viridis — Tue, 02 Nov 2021 09:04:20 GMT

Ahh, yes. Could well be that then .

Installed Sony gallery so I must've nuked Google photos at the time