topic Re: Ear proximity sensor problem on brand new Xperia 5 III in 5 Series

Ear proximity sensor problem on brand new Xperia 5 III

Rusorthodox — Tue, 28 Dec 2021 14:28:17 GMT

Hi. During calls my screen is switching on and off even if I slightly move it near the ear. So I press the icons with my cheek.

How can I tune the sensor to make the screen to be rock-colid off during calls as I had on my old Xperia from 2016?!

Be the way - no glass, film or case on the phone. Nothing interfere with the sensor other than my ear as it sould be.

Re: Ear proximity sensor problem on brand new Xperia 5 III

lukasito2011 — Tue, 28 Dec 2021 16:15:02 GMT

I probably had that in my old Xperia SP.

Re: Ear proximity sensor problem on brand new Xperia 5 III

Rusorthodox — Wed, 29 Dec 2021 18:06:43 GMT

Hi, how did you solve the problem?

Re: Ear proximity sensor problem on brand new Xperia 5 III

Rusorthodox — Thu, 24 Feb 2022 17:08:23 GMT

Heh, nothing

Re: Ear proximity sensor problem on brand new Xperia 5 III

Anonymous — Fri, 25 Feb 2022 16:54:59 GMT

unfortunately, there are no settings on the mobiles mainly to adjust or control the ear proximity sensor and it is sensitive unfortunately.

But to make sure it's not a fault, did you try the ear proximity sensor test from the support app?

Re: Ear proximity sensor problem on brand new Xperia 5 III

Rusorthodox — Fri, 25 Feb 2022 17:19:41 GMT

Yes, it passed the test ok. It seems to me that the angle sensivity of the sensor is not sufficient for stable keep the screen off.

And there is not enough settings to resolve the bug or adjust the sensivity, or simply block the screen during the phone call or Whatsapp or MSTeams call. At least I do not know where I should find it in the settings.

Re: Ear proximity sensor problem on brand new Xperia 5 III

Anonymous — Wed, 02 Mar 2022 17:44:21 GMT

Yeah, there is not really any settings for that. It should work normally with no issues as long as there is an ongoing call.

Re: Ear proximity sensor problem on brand new Xperia 5 III

Midtown99 — Wed, 02 Mar 2022 19:48:33 GMT

I have this problem too. It happens a lot. My speaker keeps getting turned on and it's very annoying. Sony needs to fix this with a software update.

Re: Ear proximity sensor problem on brand new Xperia 5 III

Rusorthodox — Thu, 03 Mar 2022 08:24:17 GMT

True story

Hope Sony knows already about this bug and working on it

Re: Ear proximity sensor problem on brand new Xperia 5 III

Piscie — Fri, 18 Mar 2022 13:50:12 GMT

Hello @Rusorthodox & @Midtown99, try clearing the Phone app's cached data by tapping Settings - Apps - Phone App - Storage - Clear Cache & Data. You can also tap Uninstall Updates from the Phone app in settings then restart your phones and check again. Hope it works!