topic Re: PC doesn't see my z5 in Z Series

PC doesn't see my z5

BigOs — Sat, 18 Mar 2017 20:54:46 GMT

A couple of weeks ago I had no problems with my pc seeing my z5, now it won't. When i connect it via usb the phone chimes and comes up with the usb options but nothing. Companion doesn't see it either. Been into Device Manager and that says that the device is incomplete / damaged. Tried deleting the driver and reloading the latest from sony but that says there's a problem with the INF = invalid. The phone has been playing up lately - going into airplane mode / do not disturb turning on at odd times / volume[s] turning off unexpectedly. Any help would be appreciated.

Re: PC doesn't see my z5

BigOs — Sun, 19 Mar 2017 00:44:06 GMT

I did a software re-install on the z5 and that hasn't made any difference

Re: PC doesn't see my z5

YoGem — Sun, 19 Mar 2017 03:37:21 GMT

When you say re-install do you mean a software reset or repair using the companion app?

If you did a repair, did you reinstall also all the apps? At this point I think the issue may be related to a misbehaving app. Can you try restarting your phone in safe mode and checking if the issue persist!?

To restart in safe mode: press the power button and wait the restart dialog to appear. Now tap and hold the power off and wait until it will as to restart in safe mode.

Test your phone, if your phone works fine while in safe mode I am afraid it's an issue within an app. You may want to perform a software repair and then restoring selectively the apps one by one to see which app is provoking behavior.

Re: PC doesn't see my z5

Xperiaman007 — Sun, 19 Mar 2017 18:56:49 GMT

Device manager thant find xperia z5 right click on it than go to update driver software, than go to browse computer for driver software go to let me pick from list of devices....chose mobile and than choose mtp usb and it is done

Re: PC doesn't see my z5

Anderson26 — Sun, 19 Mar 2017 20:15:36 GMT

Thank you so much. His answer was not very clear anymore, I understood and it worked.

Re: PC doesn't see my z5

BigOs — Mon, 20 Mar 2017 22:08:53 GMT

Thanks but that wasn't the answer. I've run the Windows 10 Device Troubleshooter and got the result that there is a problem with the driver. I've uninstalled the driver, rebooted the pc and the driver should reinstall but doesn't. When I try to update the driver it won't install either but gives me - a service installation section in this INF is invalid. I've downloaded the latest driver from the sony site and unzipped it. But it still won't update as my pc says it can't find it even though I pointed it at the correct folder

Re: PC doesn't see my z5

BigOs — Mon, 20 Mar 2017 22:14:12 GMT

Sorted, cool thanks

Re: PC doesn't see my z5

compactuser — Mon, 20 Mar 2017 23:57:27 GMT

I found the following solution in google search. worked for me (PC with WIN10):

(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

Re: PC doesn't see my z5

PSF — Tue, 21 Mar 2017 18:28:57 GMT

The accepted solution doesn't work if the PC doesn't recognise the device in the first place ! I have a Z5 smartphone on Android 7 and a Z4 tablet on 6. I use 2 computers a Vaio desktop running Windows 8.1 and a Vaio laptop running Windows 10. Suddenly the 8.1 Desktop has stopped recognising my devices in Charging and MTP modes but MIDI is recognised. I have tried many of the USB recognition solutions found in on Support but none have worked . I have changed USB cables, removed SD cards, restarted devices and PC, uninstalled devices etc. I even uninstalled and re-installed xperia companion On the Windows 10 laptop there are no problems even with the same cable that I used on the PC. If I re-install the devices or try to re-install the drivers I get this error message every time " MTP. A service installation section in this INF is invalid." Can you guide me to a solution please

Re: PC doesn't see my z5

Dnns84 — Fri, 24 Mar 2017 17:49:07 GMT

I have the exact same issue and none of the "fixes" work.

Since I upgraded to 7.0 my W10 laptop doesn't recognize my phone for charging or file transfer, but as soon as I select MIDI, the connection is made and the phone (Z5 compact) starts to charge.

So the phone behaves like it's connected (but doesn't charge), but the computer doesn't recognize and charge the phone until I select the MIDI mode. If I look at device management and try to re-install the drivers I get the error (translated from Dutch): A service-installation section in this INF file is invalid". When I select the drivers I downloaded from the sony website it doesn't do anything.

On my other PC (also W10) I have no issues using the same cable.

So it's a driver issue that needs a fix from Sony I guess?

Re: PC doesn't see my z5

Kagan123 — Sun, 10 Dec 2017 08:34:23 GMT

I solved to the problem. I changed the data cable. original sony cable is works. other cables runs only to charge. My PC see my Z5 when I changed the with original cable.

Re: PC doesn't see my z5

AndrewJamesGrif — Wed, 26 Feb 2020 09:53:29 GMT

Hi,

My Z5 used to connect ok but since changing my laptop it no longer connects or charges via USB. It makes a 'ding' noise when it's plugged in but nothing comes up on my device or on my computer. I have gone through a lot of solutions including forum responses and Sony help but none of them have worked. I have tried multiple USB ports and cables (I dont have another laptop/PC that I can try). I have cleared the Media Storage data. My device claims that it has the latest updates installed,

My Z5 does not show in Device Manager when connected, it doesnt prompt a USB mode on the device, Xperia Companion cant see it and neither can Windows Explorer.

I also have an XZ1, this works with my laptop and Xperia Companion.

I have reinstalled the latest Z5 driver from Sony but this hasnt worked. This process has been going for a while and both the laptop and device have been restarted many times.

It seems to me that it's a driver issue, but I'm not sure how I resolve that, especially given that I cant see the device in Device Manager?

Thanks,

Andrew.