topic Re: Volume muting issue in Z Series

Volume muting issue

brewgaus — Sun, 28 Apr 2013 08:18:08 GMT

Hi I've noticed a weird issue with my xperia z- occasionally when I'm trying to play some music or a video the volume will be locked to 0 and I can't turn it up with either the volume rocker or via the settings menu until i restart the phone. This issue is occuring both when I have a 3.5mm jack plugged in and when trying to use the loudspeaker.

has anyone else had this problem and if so is there a fix?

Re: Volume muting issue

Uliwooly — Sun, 28 Apr 2013 14:28:15 GMT

does this happen with the walkman app or another app?

Re: Volume muting issue

brewgaus — Sun, 28 Apr 2013 20:55:22 GMT

It's happened once with the Walkman app and once when watching a youtube clip...

Re: Volume muting issue

Rickard — Wed, 08 May 2013 09:40:38 GMT

It's not something i've heard of. If the problem remains i recommend that you first try repairing the phones software using PC Companion (http://www.sonymobile.com/global-en/tools/pc-companion/) and see if that helps.

Re: Volume muting issue

Zann_H — Wed, 08 May 2013 09:45:11 GMT

I've seen this happened before. but not on an Xperia phone though. It was abrand new Note II. Send it back for service aand they had to replace the motherboard.

Try to repair like what Rikard suggested first. If it doesn't solve the problem, send for service.

Re: Volume muting issue

brewgaus — Thu, 09 May 2013 20:36:54 GMT

Software update seems to have done the trick, thanks guys.

Re: Volume muting issue

Macgirlver — Tue, 11 Jun 2013 04:18:17 GMT

Hi - I've got a similar problem. Since the last software update I can no longer control the media volume anywhere. The colume rocker only controls the ring tone voume, and not media so I have no way at all of turning music or video-audio content up or down - such a hassle, and only since the last software update. Anyone else with this problem?

Re: Volume muting issue

Zann_H — Tue, 11 Jun 2013 04:49:30 GMT

this is actually not an issue. by default, the volume rocker only controls the ringtone. however, if youhave your walkman playing a song, it will control the media volume instead.

it's smart in a way, but it's kinda troublesome. i miss the old volume controller where it gives u an option to open up the other controllers for all 3 volumes.