topic Re: Update To 4.2.2 JB On Xperia Z (C6603) in Z Series

Update To 4.2.2 JB On Xperia Z (C6603)

hassan123 — Mon, 24 Jun 2013 20:32:39 GMT

When will the update for 4.2.2 jelly bean be available for the uk

any ideas?

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Henke — Tue, 25 Jun 2013 06:53:05 GMT

I do not have information about future updates, the latest information regarding future updates will be posted on our product blog:

http://blogs.sonymobile.com/

Re: Update To 4.2.2 JB On Xperia Z (C6603)

MarkRound — Tue, 25 Jun 2013 11:02:35 GMT

You can probably expect it to be weeks, if not months behind other countries, particularly if you have an unlocked Z. I'm on an unlocked C6603, and it's still on the 10.1.A.1.434 build (checked for updates through PCC and SUS).

So it's now 3 builds and months away from the current release, and no indication that anything will be reaching it soon.

A real shame, but it seems to be par for the course with Sony; great devices but a terrible approach to handling updates even on SIM-free and unlocked handsets. Ironic, as the reason I shelled out the extra for SIM-free was to have a better shot at getting updates.

Still, what can you do... I suspect if we (UK unlocked) customers get the usual silent treatment for another month or so, I'll end up either selling my XZ, or rooting and installing CyanogenMod or something like that. Another possibility to consider is using flashtool and installing one of the other updated ROMs from another country, or changing your build.prop to mimic another carrier.

Either way, I'd never buy a Sony device again. I know it's "just" an update and the phone still works as it did when I got it, but frankly Sony are going to have to significantly up their game if they expect to reclaim any kind of market leadership. It's a different environment now, people expect updates and good after-sales support / customer care. If you've owned HTC, Samsung and Apple kit before, your expectations have been raised and Sony (at least in the UK) just isn't cutting it.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Shane_Willetts — Tue, 25 Jun 2013 14:50:03 GMT

Couldn't agree more.

Not only what you said - but also up their game on communication.

"No information" & a link to a blog (which would more helpful if it linked to the actual info) doesn't cut it either.

IPOF - http://www.sonymobile.com/global-en/software/phones/xperia-z/ which would be a more useful link still lists 4.10.1.1.A.1.253 as the latest version - though NOBODY in the UK has received that either!

What frustrates people more than anything is KNOWING that updates are available (or should be) whilst the manufacturer (in this case Sony) either deny all knowledge or refuse to comment on the matter.

And the fact that - if the last paragraph is taken into account - we, the customers, feel like we're being treated like idiots when we ask legitimate questions regarding what, for many, are extremely expensive purchases.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

azzido — Tue, 25 Jun 2013 15:42:27 GMT

Even if I am not from the uk I do not understand sony policy and treatment... They should give a detailed answer WHY these updates are not yet in uk... People ask = they should receive the answer, or at least official statement... Redirecting to official blog is useless, what's the point when there is no any answer to the thread on this blog??? Why are you still forcing people to this blog when there is nothing that can help? There is nothing useful for uk and other users in there...

Sony has enough power and money to IMPROVE their server at last... If you don't know what stands behind all this selective updates, for different countris = it is the money, they simply do not want to invest in more / new serwers that would bring faster updates and user experience.

That is the point.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

MarkRound — Tue, 25 Jun 2013 16:05:13 GMT

Agreed. Anyway, I've learned my lesson and will check more carefully before I buy my next piece of technology how the manufacturer responds to updates.

It's a fundamentally different world now, and the days of feature phones which never needed or got updates are long behind us. Apart from anything else, these are complex devices and need frequent bug fixes, security updates and so on. If a manufacturer can't deliver updates after a sale in a timely manner (or at least provide decent communication), then they should be discounted from your purchasing decisions.

That goes for phones, tablets, computers, Smart TVs... Hell, even things like pro audio studio equipment needs constant patching and updating these days. Just because the manufacturer has got my money through a sale, it doesn't mean that they don't still have to make an effort to interact with me. If they don't, well... I'll just go elsewhere, and won't purchase or recommend their products in future.

But while it's hard not to feel slighted at being treated badly after shelling out a substantial amount of cash, at least there are alternatives and it is *just* a phone, after all. There are more important things in life, and like I say, next time I'll choose a little more carefully.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Shane_Willetts — Tue, 25 Jun 2013 16:32:34 GMT

Very, very true.

As you infer - Sony, and other manufacturers fail to take into account the negative impact that lack of customer support brings.

For example - when I first got the XZ (my first Sony / Ericsson for many years) I was almost certain to get the Z Tablet for Christmas.

Now - I just received a tweet (on my HTC One - as Socialife on the ZX is useless) about the new Xperia Z Ultra.

My reaction - "yeah, right".

And all because of the complete failure to either act upon or communicate regarding the fiasco that has been the firmware updates for the ZX UK.

HTC themselves suffered terribly because of a perceived lack of timely updates - something they still need to work on - and Sony are going the same way.

Will they ever learn?

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Henke — Wed, 26 Jun 2013 13:38:57 GMT

We're now rolling out the 4.2.2 update for Sony Xperia Z / ZL

It may not be available for all countries/operators yet but try updating using PC Companion/Update service.

Availability and rollout timing will vary by market and customer variants

For further questions regarding this update for your specific market I recommend you to contact your local support:

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Hesitant — Wed, 26 Jun 2013 14:40:40 GMT

What is the point of us in the UK trying to update using PC Companion/Update Service when the update itself hasn't been brought out in the UK it will just keep telling us we have the most recent firmware.

Stop using generic answers and be straight with us. Give us a date when it will be rolled out in the UK for both locked and unlocked mobiles or are we just being ignored.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

JakeSully — Wed, 26 Jun 2013 15:03:27 GMT

he is saying 4.2.2 is being released so once UK operators recives 4.2.2 they will publish it to your phone so dont blame sony on it.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Hesitant — Wed, 26 Jun 2013 15:11:22 GMT

UK operators haven't even rolled out the firmware let alone the 4.2.2 update so what chance do we have.

So what about unlocked/sim free mobiles? We have to wait on what ever sim/operator we went with? Cause the sim I've got is only a sim operator service and don't sell mobiles or contracts.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

tom_durkin — Wed, 26 Jun 2013 16:41:13 GMT

Like the Xperia Support guy said, i contacted Sony Xperia care and they are useless too; this was the unhelpful response

Dear ###,

Thank you for contacting the Sony Xperia support centre.

Thank you for your query regarding the Android 4.2 Jelly Bean version and your Sony Xperia Z.

Currently we do not have any confirmation regarding which of our products will or won’t receive this particular version of Android. As this version has only recently been announced, we will be unable to confirm this information until the software has been made available to our developers and they have tested this on our Xperia range of handsets.

Once we receive any confirmation, we will make an announcement on our Product Blog page. You can access our Product Blog via the link below:

http://blogs.sonymobile.com/products

All information we currently have available regarding future Android versions can be found on the below official blog post:

http://blogs.sonymobile.com/2012/10/19/continuing-android-software-upgrades-jelly-bean-for-2012-xperia-smartphones/

We hope this information is helpful to you.
For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
##########

Sony Xperia UK Customer Services

Re: Update To 4.2.2 JB On Xperia Z (C6603)

azzido — Wed, 26 Jun 2013 20:45:44 GMT

The message for UK users should start from:

"Deer all" instead of "dear"

It would better reflect the situation

Re: Update To 4.2.2 JB On Xperia Z (C6603)

JakeSully — Wed, 26 Jun 2013 21:05:32 GMT

guy blurred the name away as you can see Dear ## it's actually not like that in his mail, it actually says his own name thats why he replaced it to ##

Re: Update To 4.2.2 JB On Xperia Z (C6603)

ninefive — Thu, 27 Jun 2013 04:24:54 GMT

Does it have an update via update center?

Re: Update To 4.2.2 JB On Xperia Z (C6603)

Lemon — Thu, 27 Jun 2013 08:14:41 GMT

I got the update via SUS last night.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

HonestObjection — Sun, 30 Jun 2013 21:55:25 GMT

I think he was referring to the fact Sony should be addressing the public and giving us information instead of just dodging the few with the patience to ask. I preordered the Xperia Z back in February when a 4.2 update was promised "soon after release" it's nearly July and frankly this phone has done nothing but disappoint, whilst Sony just forget about us and continues to release new phone models like the Z never existed. As a result Sony has lost all faith from me and I will likely not even get the PS4 as a result. I'm fairly sure I'm not the only one who feels this way, but until they get some bad PR for it.. Nothing's going to change.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

aucifer — Mon, 01 Jul 2013 00:25:46 GMT

omfg still no update here in the u.s for the unlock version of it. why won't they just gives us a date so we ca stfu and wait for the update, rather than have us here asking the same question over and over.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

MKEBeats — Mon, 01 Jul 2013 02:46:42 GMT

Welcome to Sony customer communications. I'm also in the US but own the unlocked UK version, and am waiting for the same updates as you are. Being 3 updates behind without any justification/explanation from the company is very frustrating. So frustrating that I've sworn off purchasing anything from Sony in the future, including their entertainment products. I'm also advising my peers to avoid the company as well.

Re: Update To 4.2.2 JB On Xperia Z (C6603)

JakeSully — Mon, 01 Jul 2013 10:40:37 GMT

no i mean other guy azzido he wrote

The message for UK users should start from:

"Deer all" instead of "dear"

It would better reflect the situation

so i wrote what reason why, from post tom.durkin made as reply which has got Dear ### as you can see but it doesent have ### in the mail after Dear since he replaced his name to ### to make it not visible when he shares it on here thats what i meant.