topic Not able to update the apps in Z Series

Not able to update the apps

deepak_chaudhar — Thu, 05 Sep 2013 06:07:58 GMT

I was facing an issue of phone getting locked while making calls.

So I tried to repair it through PC Companion.

After I was done I restored the backup.

Since my 3g plan got expired I disable data transfer.

Now if I try to update my apps through wifi am getting following message for all the apps.

I tried after enabling data transfer but didn't work.

Re: Not able to update the apps

Uliwooly — Thu, 05 Sep 2013 06:27:32 GMT

I can't see the picture, what does the error say? do you have any taskiller or antivirus? on you PC could you access play.google.com?

Re: Not able to update the apps

deepak_chaudhar — Thu, 05 Sep 2013 06:31:18 GMT

Message says

Update for "YouTube" could not be downloaded due to an error.(Error while retrieving information from server.[RPC: S-5:AEC-0)])

I have McAfee which came with it.

Dont have any task killer

When i check MyApp it says i have 7 updates.

Re: Not able to update the apps

Uliwooly — Thu, 05 Sep 2013 06:42:19 GMT

try this

1) settings > apps > all > play store > uninstall apps and clear cache > restart your phone >

if that doesn't work then

2) uninstall mcafee ( you don't quite need an antivirus) > restart your phone > try again

also how much free internal storage do you have?

Re: Not able to update the apps

shihstouch — Thu, 05 Sep 2013 07:25:52 GMT

Hope you have enough memory...

Hope your internet is working properly...

Clear cache from Google Play Service and Google Play : Go to Settings > Apps

disconnect WiFi then switch of your phone, switch back on, turn on Wifi try updating now...

Re: Not able to update the apps

Uliwooly — Thu, 05 Sep 2013 07:39:33 GMT

if my suggestion doesn't work (clearing Play store cache > restarting your phone ) then try this

settings > accounts > google > delete your account > restart your phone > re-add your google account.

Don't forget to give Kudos

Re: Not able to update the apps

deepak_chaudhar — Thu, 05 Sep 2013 07:45:05 GMT

I have 3+gb free memory.

Internet is working as I can browse through google and other sites.

I will try as suggested by you.

Re: Not able to update the apps

Uliwooly — Thu, 05 Sep 2013 07:50:30 GMT

if that doesn't work you could

1) repair your phone with either PCC or SUS (I doubt this will work )

2) wait as it could be a Google's server issue

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos

Re: Not able to update the apps

deepak_chaudhar — Thu, 05 Sep 2013 09:05:32 GMT

One doubt. Do i need to remove all the apps.

Re: Not able to update the apps

shihstouch — Thu, 05 Sep 2013 09:32:22 GMT

Also kindly check your Time & Date. Before proceeding... Sometimes this also cause problems in updating...

No need to remove apps, jus clear cache & clear data of play store...

Re: Not able to update the apps

Uliwooly — Thu, 05 Sep 2013 16:21:59 GMT

All your app will be gone but you can redownload them later

Re: Not able to update the apps

deepak_chaudhar — Fri, 13 Sep 2013 06:54:39 GMT

Deleting olny the account solved the problem.

Thanks for the help.