topic Re: Z5 Premium not turning on in Z Series

Z5 Premium not turning on

BlazeAwesome — Sun, 17 Jan 2016 15:07:36 GMT

My Xperia Z5 Premium won't turn on.

I've pressed and held the power button. Didn't work. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. Didn't work.

Also when i hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either.

Please help!

Re: Z5 Premium not turning on

_alexdon_ — Sun, 17 Jan 2016 16:34:26 GMT

See if you can perform a software repair using PC Companion.

Re: Z5 Premium not turning on

Jake-SonyXperia — Sun, 17 Jan 2016 23:27:28 GMT

Hi BlazeAwesome,

Welcome to the community,

Before attempting the software repair try the following.

Hold the power button and volume + key for around 15 seconds, once done immediately connect to a charger and keep it on for around 1 to 2 hours.

See if you can power the device on, if no follow through with the provided instructions.

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 05:15:16 GMT

Thank you alexdon and Jake.

Jake, I tried what you said but it still is unresponsive. I'll go ahead with what alexdon suggested.

Thanks.

Re: Z5 Premium not turning on

_alexdon_ — Mon, 18 Jan 2016 07:02:31 GMT

Keep us updated.

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 08:27:03 GMT

I've reached the part where I have to make sure my phone is turned off and connect it to the PC. I'm sure the phone is turned off but it doesn't proceed to the next step.

Re: Z5 Premium not turning on

_alexdon_ — Mon, 18 Jan 2016 10:55:56 GMT

Can you try to charge the device for 2 hours before trying this?

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 12:08:44 GMT

I'll try that and get back to you.

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 14:50:27 GMT

Still not working.

Re: Z5 Premium not turning on

_alexdon_ — Mon, 18 Jan 2016 14:52:23 GMT

So turning the device off, starting the repair process and connecting with volume down pressed doesn't trigger the repair?

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 15:17:35 GMT

Exactly. It's a brick.

Re: Z5 Premium not turning on

_alexdon_ — Mon, 18 Jan 2016 15:21:23 GMT

You need to contact your Local support in this case. I am sorry.

Re: Z5 Premium not turning on

BlazeAwesome — Mon, 18 Jan 2016 15:30:17 GMT

Will do. Thanks for all your help.You've been great. I appreciate it.

Re: Z5 Premium not turning on

_alexdon_ — Mon, 18 Jan 2016 15:35:23 GMT

Anytime, hopefully all will go well.

Re: Z5 Premium not turning on

lonestar1 — Tue, 19 Jan 2016 02:00:55 GMT

Maybe you run out the battery,try charging a few hours or over night

Re: Z5 Premium not turning on

khandaras — Sun, 19 Jun 2016 10:07:52 GMT

Now I have the same situation. No signs of life at all. Phone was charging over night, in the morning I noticed I had no cell signal. Rebooted the phone, no sim card it said. Turned the phone off, took out sim and put it back. Its completely dead. OFF button in sim-slot does nothing even if I hold it for two minutes. No charging LED when connected to wall. Absolutely no response at all when I plug it to my pc, no matter if the volume down button is pressed. Tried few different cables as well. Also volume up + power does nothing at all, same for vol down + power. Xperia companion does not recognise it, cant perform the software fix.

Simply: no matter what I try there just isnt any life in the phone. It had 100% battery when I turned it off, its now plugged to the wall socket but I doubt it makes any difference.

I guess the only solution is to take it to my local vendor? Im very dissappointed, I've had this phone for only five weeks.

Edit: Yup, took it to be serviced. Will report here if they manage to fix it.

Re: Z5 Premium not turning on

khandaras — Thu, 30 Jun 2016 14:55:01 GMT

Okay, I finally got my phone back. They changed the battery and I guess the motherboard? Dont know the exact translation. The main circuit board anyway, was broken. I´m glad my warranty covered it. Still no idea what caused it to fail, but its working now.

Re: Z5 Premium not turning on

Mk1ng — Thu, 30 Jun 2016 18:26:38 GMT

Hi,

I have the same problem and have arranged to send it back for repair, but before I do I just wanted to know if when you got your phone back it still had all your data on or did they do a factory reset??

Re: Z5 Premium not turning on

khandaras — Thu, 30 Jun 2016 18:59:10 GMT

They reseted and updated my phone. I got my contacts from google account backup, photos and music I had on sd-card so it was no problem for me.

But yes, the phone was reseted when I got it, had to setup it like a new phone.

Re: Z5 Premium not turning on

wnabulsi — Sun, 14 Aug 2016 20:07:45 GMT

Thank you for the advise, i bought my Z5 a month ago and it was not turning on, just tried what you suggested and it worked.

Many thanks