topic Re: Advice for fellow-sufferers: backup data as soon as possible in Z Series

Xperia z3 Compact top and bottom Touch screen not responding

Johnalds81 — Sat, 19 Dec 2015 05:36:18 GMT

Hi Sony,

I've got this touch screen iresponsive on the top and bottom. I was not able to pulldown the notification and shortcuts menu when in portrait mode. Now even the bottom part of the screen starting become iresponsive. Pressing the back/menu/taskmenu starting to mulfunction.

Please help me fix this issue.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Phy — Sat, 19 Dec 2015 07:50:02 GMT

test the screen.
1. settings
2. about phone
3. diagnostics
4. test
5. test the screen

Re: Xperia z3 Compact top and bottom Touch screen not responding

Phy — Sat, 19 Dec 2015 07:50:58 GMT

Or you can repair the phone with PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: Xperia z3 Compact top and bottom Touch screen not responding

MaximeL — Sat, 06 Aug 2016 13:43:00 GMT

I have exactly the same problem, repairing the phone with PC Companion didn't fix it.

The phone is only 1 year and half old, I am kind of disappointed by Sony!

Re: Xperia z3 Compact top and bottom Touch screen not responding

AyysforOuus — Mon, 08 Aug 2016 11:23:23 GMT

Made an account just to say "same!!" Also, I'm not quite sure how failing the touch screen test does anything.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Emir1 — Wed, 17 Aug 2016 11:58:46 GMT

Hi!

If you have already tried a software repair using Xperia Companion and it did not help, then I would recommend getting in touch with your Local support in order to have your device sent to an authorized service center.

@AyysforOuus the main reason for trying the test in Diagnostics is to see if the display responds to that area, or if it may be software related. If you are able to clear the area where the buttons don't respond, you could try a software repair to see if that helps.

Re: Xperia z3 Compact top and bottom Touch screen not responding

zik — Sat, 08 Oct 2016 07:47:50 GMT

I have exactly the same problem (top and bottom not responsive). I tried the software repair and it did not fix the problem. I also tried the screen diagnosis test and it passed. The problem with the diagnosis test it that it only tests the main area of the screen, it does not test the notification area and the bottom navigations (shortcut) keys.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Emir1 — Mon, 10 Oct 2016 06:28:12 GMT

I am sorry to hear that @zik.

In this case I recommend that you contact your Local support so that they can assist you in sending in your device to an authorized service center to have it checked by a technician.

Re: Xperia z3 Compact top and bottom Touch screen not responding

camilleri — Sat, 14 Jan 2017 12:06:10 GMT

Same here only that for me is the top and left borders of the touchscreen. Phone is only 1 and a half years old and out of warranty. Any ideas how much would the repair center charge for this?

Re: Xperia z3 Compact top and bottom Touch screen not responding

Emir1 — Thu, 19 Jan 2017 11:55:24 GMT

Hi @camilleri, sorry about your phone.

I am afraid that it's not possible for me to determine what the cost of the repair may be in your specific case, since the local service routines, costs, consumer laws and warranty terms vary on a market-to-market basis. My suggestion would be to get in touch with your Local support to see if they may have some information regarding the local rates, but there is also the possibility that you have to first have your device examined before a quotation may be issued. In any case, it would be best to hear your local support team out first!

Re: Xperia z3 Compact top and bottom Touch screen not responding

ninjag — Fri, 20 Jan 2017 10:50:33 GMT

Seems to be a very common problem now which happened to me, but it worked fine in the lock screen so I don't see how it could be a hardware fault.

I got the phone replaced and disabled all updates and so far great.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Emir1 — Mon, 23 Jan 2017 11:12:06 GMT

Hey @ninjag, sorry to hear that it had to go that far, but I am glad to hear that your current device now works as intended!

Re: Xperia z3 Compact top and bottom Touch screen not responding

ninjag — Mon, 23 Jan 2017 11:47:20 GMT

Thanks but I am very lucky that it's a business contract so it's covered under their insurance so no warranty to run out. Feel for those who don't have this option and basically abandoned by Sony.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Lemmy2 — Tue, 24 Jan 2017 08:30:35 GMT

I guess Sony got 24 months guarantee on all markets? It's sounds like a guarantee matter ( the post just above) in most cases.

Re: Xperia z3 Compact top and bottom Touch screen not responding

Lemmy2 — Tue, 24 Jan 2017 08:33:28 GMT

This was a comment on post number 4

Re: Xperia z3 Compact top and bottom Touch screen not responding

Emir1 — Tue, 24 Jan 2017 09:32:05 GMT

Hi @Lemmy2, I'm afraid that the warranty is not 2 years long for all markets. The easiest way to find out how long of a warranty period that your market offers is to go to the documents page on our website for the specific device and choose your local market under Language:
http://support.sonymobile.com/global-en/xperiaz3compact/supportDocumentation/

Re: Xperia z3 Compact top and bottom Touch screen not responding

TRIXTA00001 — Mon, 05 Jun 2017 19:46:42 GMT

How are you supposed to get past a pin locked screen to even get into the menus/phone/settings!!!????

Re: Xperia z3 Compact top and bottom Touch screen not responding

Uliwooly — Mon, 05 Jun 2017 23:29:58 GMT

@TRIXTA00001

Care to elaborate on your issue?

Re: Xperia z3 Compact top and bottom Touch screen not responding

TRIXTA00001 — Tue, 06 Jun 2017 08:42:32 GMT

My xperia z3 compact has a pin locked screen (always has done) I can type the pin number in but you have to press the tick right? Well the tick is unresponsive so I'm locked out of my Xperia.

Re: Xperia z3 Compact top and bottom Touch screen not responding

drsohail — Thu, 29 Jun 2017 07:09:05 GMT

Hello,

I got Z3C almost 2 years ago. Its screen started to become unresponsive about a year ago so I got it repaired through the warranty. Now, almost another year later the same issue has begun to resurface. Presently, the top & bottom of the screen are both unresponsive.

Previously, I used Acro S & it never gave any problems. It's saddening to see that Sony is no longer what it used to be. I don't think I'll be buying Sony phones in the future.