topic Re: Xperia Z3 plus turns off at 50% battery in Z Series

Xperia Z3 plus turns off at 50% battery

aripel — Thu, 20 Oct 2016 11:55:17 GMT

I own the phone for more than a year and I have a problem

I have 50% of battery and the phone turns off and tells me that battery is dead..I plug the charger it shows me that I have 55%
What is wrong?
Should the battery be changed?

Re: Xperia Z3 plus turns off at 50% battery

Emir1 — Thu, 20 Oct 2016 12:48:11 GMT

Hi @aripel, I'm very sorry to hear about that.

Does it always occur once the battery reaches 50%, or has it only happened once?

I suggest that you try to recalibrate the battery by first charging it fully to 100% then use it down to about 5%; then turn the device off using the OFF-button next to the SIM area. Once it's off, charge it to 100% again before starting the device.

Let me know if you still experience the same after trying that!

Re: Xperia Z3 plus turns off at 50% battery

aripel — Thu, 20 Oct 2016 13:26:17 GMT

It happened even with battery 70%..many times I will try that and see if there are any results

Re: Xperia Z3 plus turns off at 50% battery

Emir1 — Thu, 20 Oct 2016 14:01:11 GMT

I understand, and yes please try what I suggested and report back.

Re: Xperia Z3 plus turns off at 50% battery

aripel — Sat, 22 Oct 2016 11:41:32 GMT

I did try 2 times and last night from 49% showed me 0% and while powering off showed 48% but the phone turned off..
I think the battery should be changed as phone is still in warranty

Re: Xperia Z3 plus turns off at 50% battery

aripel — Sat, 22 Oct 2016 11:42:52 GMT

But if I change the battery will the problem disappear?

Re: Xperia Z3 plus turns off at 50% battery

Emir1 — Mon, 24 Oct 2016 06:38:53 GMT

Are you unable to use the device until it discharges? I mean, does it always turn off at about 50%? In that case, I would suggest that you try performing a software repair using Xperia Companion prior to sending it to service. Should it still persist after the software repair, then I advise you to contact your Local support in order to be assisted in sending it in for service.

Re: Xperia Z3 plus turns off at 50% battery

aripel — Tue, 25 Oct 2016 22:28:59 GMT

Yes it does happen after battery drops under 55%(it turns off)if I try to turn on quick shows battery flat but if I leave it for 5 mins shows me 50%
I've tried to do software repair but it gives me a error (UELoginerror

Re: Xperia Z3 plus turns off at 50% battery

aripel — Tue, 25 Oct 2016 22:29:58 GMT

UELoginNetworkError

Re: Xperia Z3 plus turns off at 50% battery

aripel — Tue, 25 Oct 2016 22:31:02 GMT

I do have good Internet connection and I tried over Wi-Fi and Cable connection
Nothing happens

Re: Xperia Z3 plus turns off at 50% battery

Emir1 — Wed, 26 Oct 2016 06:32:01 GMT

@aripel That specific error means that the Sony Mobile Update Engine login failed to communicate with a remote server. Check proxy settings in the Xperia Companion preferences and make sure the computer is connected to the internet, and try again later. In addition, try to see if you can try a different computer/network and make sure that there's nothing in the network which restricts Xperia Companion.

Re: Xperia Z3 plus turns off at 50% battery

Davew1 — Wed, 02 Nov 2016 15:17:29 GMT

I've been having a similar problem. It has happened a number of times when my battery has been between 30 and 50%. It will power down giving me an out of power message and if I reboot the battery indicator will show 30-50% before immediately showing empty and powering down again. Even a short connection to a power source seems to reset the problem and I can use the phone normally until it gets down to sub-10% when it drains quickly again. This does not happen everytime it reaches this level and may be related to the final 15-20% of power disappearing very quickly.

I have tried using PC companion to repair the software but the problem is still there, it prevented me calling my spouse following an emergency on Sunday and is very dangerous. I will be returning the phone to you for a warranty repair

Re: Xperia Z3 plus turns off at 50% battery

Emir1 — Wed, 02 Nov 2016 15:30:40 GMT

Hi @Davew1, very sorry about that.

Yes I agree with that decision, the best course of action in your case would be to get in touch with your Local support so that they can assist you in sending it in for servicing.

Re: Xperia Z3 plus turns off at 50% battery

Nil2324 — Thu, 21 Feb 2019 19:57:06 GMT

I am having the same problem phn is getting switched of ta 50% - 60%- 70% not telling what should i do now???

Re: Xperia Z3 plus turns off at 50% battery

About2snapmyxpe — Sat, 04 May 2019 13:28:07 GMT

How can you sell a phone that turns it self off at 60/70% battery life? Pathetic product

Re: Xperia Z3 plus turns off at 50% battery

GeneralSwain — Tue, 22 Oct 2019 06:09:37 GMT

i have same problem. and my battery drain so fast,max usage is 1 hour active time and at 50% it shut down to 0%

Re: Xperia Z3 plus turns off at 50% battery

GLea — Sun, 03 Nov 2019 14:09:00 GMT

Hello, I have the same problem. Did you (or anyone of you) solve with replacing battery?

- I did factory reset.

- I used the repair software but still turns off.

- I checked the healt battery by the service menu, it said that the battery is ok

The phone does not turn off while it is charging. When I disconnect the phone, after a few minutes it turns off, low battery. I connect it and the battery returns to the previous percentage. And so on, when it is not under charge it cannot be used.

I would like to know if changing the battery can solve the problem.

Thank you

Re: Xperia Z3 plus turns off at 50% battery

GLea — Sun, 24 Nov 2019 11:49:09 GMT

Hello guys, anybody knows?

Re: Xperia Z3 plus turns off at 50% battery

antonio_ilic — Sat, 14 Dec 2019 12:20:56 GMT

Hi,

I am experiencing the same issue.

Even with a percentage of around 100%, if unplugged into a charger and after a high usage with some apps, the smartphone shuts down showing that the battery is totally drained. After pulling it into a charger, the battery is at the previous point, far from 0%.

I have tried a reset with Xperia Companion but without any results.

I am really disappointed...

Re: Xperia Z3 plus turns off at 50% battery

Nic91 — Sun, 16 Feb 2020 12:00:29 GMT

This is happening to me now, I've had the phone for years, I've reset the device. It's clearly happened to a lot of people, are there any plans to recall the devices? Or at least offer a patch. The software is malfunctioning in a way that makes the phone unreliable and unusable.