topic Re: Wf1000xm4 left bud battery dying in General chat

Wf1000xm4 left bud battery dying

Gaggy75 — Tue, 12 Sep 2023 20:50:59 GMT

Can anyone advise me please.
I've had my Wf1000xm4 ear buds for 21 months now and have had no issues until a few weeks ago. The battery level of the left bud has drastically dropped compared to the right.
It only charges to 80% when it's been in the case for hours as well. There has been several occasions when it hasn't even charged.
Also it's quite warm after charging.
Now the warranty is up, but for £200 it's not acceptable. I have read this is a problem elsewhere, but what are my options.
I have tried the reset which has been suggested.
TIA
Steve

Re: Wf1000xm4 left bud battery dying

jumpsuit — Wed, 13 Sep 2023 16:20:45 GMT

Hi @Gaggy75

Where did you purchase them from?

Re: Wf1000xm4 left bud battery dying

Gaggy75 — Wed, 13 Sep 2023 16:33:01 GMT

Hi. Was from a store called Richer sounds in November 2021 so not in warranty but I do not use an awful lot.

Re: Wf1000xm4 left bud battery dying

jumpsuit — Wed, 13 Sep 2023 21:22:09 GMT

Hi again

Have you contacted Richer Sounds about this as they were the vendor?

They may try to redirect you to Sony but I believe the responsibility lies with them as they sold it to you.

Re: Wf1000xm4 left bud battery dying

Tommy12345 — Thu, 14 Sep 2023 15:54:44 GMT

I have the same problem!

Re: Wf1000xm4 left bud battery dying

Gaggy75 — Sun, 17 Sep 2023 13:08:20 GMT

Hi I will attempt to give them a ring to see what they suggest, it inthink they will just get me to contact sony direct. From what I have seen elsewhere this is the fault since a particular update.

Re: Wf1000xm4 left bud battery dying

deltur — Fri, 01 Mar 2024 11:54:14 GMT

I have a problem with my right ear bud, sudden battery drain. I lost 10% charge within 2 songs! and after half an hour it's dead. Bought in september 2021 for over £240 this is really bad. just been checking online and found this is a widespread problem since update late 2023.

Re: Wf1000xm4 left bud battery dying

Piscie — Mon, 04 Mar 2024 17:24:58 GMT

Hey @deltur, that's true, it's a common issue. Have you tried resetting and initializing the headphones?