topic Re: Sony UK Website - What Has Sony Done ? in General chat

Sony UK Website - What Has Sony Done ?

sound10 — Tue, 25 Mar 2014 14:51:00 GMT

Hi everyone. I'm a huge Sony fan and own several Sony products. I also use various online forums and everybody is saying the same thing with regards to the new Sony UK Website, which is that it's a complete mess. Very difficult to navigate and find what you are looking for.

An example is when you click on the sony.co.uk website and click on televisions, you would expect to see all of Sony's current models listed on the page, or something similar.

Instead, you get a huge page dedicated to Sony's 2013 4k model. Only when you have spent ages messing around on the website, does one realise that to get all the current models, you have to click the tab below televisons. Really really poor tbh.

I would be very grateful if my feedback with regards to this could be passed on as a matter of urgency.

Thanks

Re: Sony UK Website - What Has Sony Done ?

Anonymous — Tue, 25 Mar 2014 15:09:53 GMT

Hi there

I have reported/escalated this thread to Sony. It seems a recent change has occured, and as a personal note, I agree with you in respect that its difficult to navigate to the other ranges of Sony TV's.

Cheers.

Re: Sony UK Website - What Has Sony Done ?

sound10 — Tue, 25 Mar 2014 16:00:12 GMT

Hi Quinnicus, thanks for your quick reply with regards to this. I think the whole website needs to be looked at to be honest, so that it's easy to use and navigate whether you are tech savvy or not. Thanks

Re: Sony UK Website - What Has Sony Done ?

JapanMan2 — Wed, 26 Mar 2014 13:52:15 GMT

I much prefered the old layout.

Re: Sony UK Website - What Has Sony Done ?

Anonymous — Wed, 26 Mar 2014 22:10:29 GMT

@JapanMan2 - I just noticed, You've changed your Avatar !!

Re: Sony UK Website - What Has Sony Done ?

JapanMan2 — Thu, 27 Mar 2014 00:42:22 GMT

Indeed I have, a bit more updated.

Re: Sony UK Website - What Has Sony Done ?

Nobody-in-particular — Mon, 31 Mar 2014 20:36:47 GMT

@JapanMan2 wrote:
I much prefered the old layout.

Yes so did I this new forum layout seems so much more difficult to navigate and use.

Re: Sony UK Website - What Has Sony Done ?

Anonymous — Mon, 31 Mar 2014 21:05:36 GMT

@Nobody-in-particular wrote:

@JapanMan2 wrote:

I much prefered the old layout.

Yes so did I this new forum layout seems so much more difficult to navigate and use.

A couple of questions for both of you (and others if they are reading)

Since the change-over to the new forum design, have you noticed or think things are slowly getting better as each day goes on?
What would you like to see Added / Changed / Removed or Improved?

PS : My beef at the moment is the quoting posts !

Re: Sony UK Website - What Has Sony Done ?

JapanMan2 — Mon, 31 Mar 2014 21:19:30 GMT

I meant the main website, but am gradually getting used to it.

The interface for the forum is a lot more clean looking, but it does feel very sluggish at times, like there's a lot to load... And I'm on fibre optic broadband!

Re: Sony UK Website - What Has Sony Done ?

JapanMan2 — Mon, 31 Mar 2014 21:22:20 GMT

Oh, and sorry for double postingm I forgot to add that navigation can be a tad annoying, just seems very long winded, especially the deeper you go into the sections!

Re: Sony UK Website - What Has Sony Done ?

Nobody-in-particular — Mon, 31 Mar 2014 21:45:31 GMT

No I have not noticed any improvements for me the whole site is difficult to locate initially and once you find the site it is not user friendly, the posts are hidden at the bottom of the page below the very large community banner & Sony 'marketing' hot news.

When you actually reach the recent posts and click on See more posts a couple of times there is no way to go back a page.

For me Sony need to decide if this a user forum or a marketing site. Hot news should be useful information such as latest firmware for product a released or iPlayer currently down, etc. this would save people repeatedly posting the same problems over and over again.

What do you mean quoting posts surely you do not mean the Quote button?

Re: Sony UK Website - What Has Sony Done ?

Anonymous — Tue, 01 Apr 2014 15:04:24 GMT

Thanks guys for the feedback.

The top "community" logo banner is now clickable, therefore you can get back to the main forums easier. Which should help navigation on the forums. As well as you can also use the "Go To ...." drop-down menu to switch between areas of the forum.
The Hot News section is here to stay, as you say, it is marketing, but can be quite useful at the same time though (competitions...). As the forums is in constant development, there are provisions to add a banner at the top of individual categories in times or major issues (ie under Television, it could have a banner for iPlayer when a major issue occurs) I do not know if this is developed as of yet.
In regards to "finding" this forum, this has been raised and hopefully a solution will be found
My issue with the quotes is not with the button, but with how its displayed in the thread itself. Maybe im just being a little picky

Hope that answers some things anyhow.

Re: Sony UK Website - What Has Sony Done ?

jumpsuit — Tue, 01 Apr 2014 21:34:48 GMT

High fives to everyone we have a clickable Community banner!

(I'm not joking lol it makes things alot easier :smileyhappy:)

Re: Sony UK Website - What Has Sony Done ?

piavich — Wed, 02 Apr 2014 10:12:01 GMT

The customise buttons on the laptop pages do not work either. When you try to customise a laptop you get redirected elsewhere. Link - http://www.sony.co.uk/hub/custom-laptops

Re: Sony UK Website - What Has Sony Done ?

Anonymous — Wed, 02 Apr 2014 11:10:49 GMT

Hi piavich

I have informed Sony of the error you reported (it happens with me also)

However this is most likely due to Sony (probably) no longer selling customised versions of laptops. However website does need tweeking to remove this, if that is the case.

Cheers