topic Re: VAIO Z600 Product Recovery failure in PCs & Accessories

VAIO Z600 Product Recovery failure

pangolin — Mon, 29 Nov 2004 14:58:19 GMT

Can anyone help please - I have been trying to restore my Vaio Z600-LEK (running W2K) to original settings using the Product Recovery disks. However Windows crashes on starting with STOP 0x0000001E (0xC0000005, 0xFE15D65C, 0x0000000,0x00008534) MODE_EXCEPTION_NOT_HANDLED.
I can get into safe mode, but have had no success in tracking the problem and can find no documented help info.

Any suggestions gratefully received.

If anyone at Sony reading this - please note that I have been unable to get into the e-Support area as user not recognised, but there seems to be no way of contacting anyone to get access without being accepted as a user. Catch 22!

Re: VAIO Z600 Product Recovery failure

kee-lo_ — Mon, 29 Nov 2004 15:40:40 GMT

Maybe this can help

http://www.ausforum.com/showthread.php?t=13052

Re: VAIO Z600 Product Recovery failure

pangolin — Tue, 30 Nov 2004 11:41:44 GMT

Thanks for trying but not quite the same. It could certainly be a driver problem, but no idea how to find which!

There's a "K" dropped off the quoted error code by the way (KMODE etc).

Re: VAIO Z600 Product Recovery failure

kee-lo_ — Tue, 30 Nov 2004 17:37:18 GMT

Any items with exclaimations next to them in device manager?

Re: VAIO Z600 Product Recovery failure

pangolin — Mon, 06 Dec 2004 16:27:02 GMT

Hi Kee-Lo

No, no exclamation marks. Strangely, when I just booted back into safe mode, it the W2K setup relaunched for no obvious reason. Still same error code on normal however.

Have just been into event viewer, which has a Service Control Manager error stating that MRxSmB, NetBIOS, NetBT, RasAcd, Rdbss, and Tcpip failed to load.

Re: VAIO Z600 Product Recovery failure

kee-lo_ — Mon, 06 Dec 2004 20:22:59 GMT

Sounds like there's a problem with your network card.

Re: VAIO Z600 Product Recovery failure

jammold — Mon, 06 Dec 2004 21:37:22 GMT

If Tcpip, NetBIOS etc are failing to start then it seems likely that the hardware could be at fault, to confirm this remove the network card then see if these services start - if they do then the hardware is faulty...:smileysad:

Re: VAIO Z600 Product Recovery failure

pangolin — Tue, 07 Dec 2004 14:12:18 GMT

That's easy for you to say! Do you mean physically open up and remove, or disable in some way?

Re: VAIO Z600 Product Recovery failure

kee-lo_ — Tue, 07 Dec 2004 15:35:46 GMT

Disable it by right clicking the device and clicking disable.

Re: VAIO Z600 Product Recovery failure

pangolin — Wed, 08 Dec 2004 12:54:38 GMT

No good I'm afraid - same error. Any other thoughts?