topic Re: VGN-S2XP won't run Photoshop CS in PCs & Accessories

VGN-S2XP won't run Photoshop CS

captainslocum — Mon, 01 Nov 2004 18:24:22 GMT

Hi, has anyone else tried to install Photshop CS on their S2XP? I get error 0xc0000005 when I try to run it. After several hours on the phone to Adobe they have no idea. Not an activation issue they say and blame the laptop! - but PS6 and 7 and all my other many apps work fine. Uninstalled and re-installed ad nauseum. Is this a processor issue? Let me know if you've had the same problem. Thanks. PS - lovely machine but won't run the one killer app I really need.

Re: VGN-S2XP won't run Photoshop CS

kee-lo_ — Mon, 01 Nov 2004 18:48:34 GMT

A lot of peope seem to be having troubles with Photoshop CS.
I wonder if it's to do with Sony's Elemts ?
Have you tried speaking to Sony?

Re: VGN-S2XP won't run Photoshop CS

jammold — Mon, 01 Nov 2004 19:25:26 GMT

Just a thought here - have you tried installing Microsoft Windows XP Service Pack 2 yet? If you have and you have enabled Microsoft's own firewall, then certain Adobe applications WILL FAIL TO RUN. This is because of a DPE fault with the applications.

This link HERE will explain the problem in full and how to resolve it.

If you haven't installed Service Pack 2, then as Kee-Lo suggested, contact Sony.

Re: VGN-S2XP won't run Photoshop CS

kee-lo_ — Mon, 01 Nov 2004 20:07:09 GMT

I didn't know that James...

Re: VGN-S2XP won't run Photoshop CS

nickg — Tue, 02 Nov 2004 15:44:30 GMT

I have exactly the same issue with exactly the same notebook (S2XP). I have highlighted it with Sony support - please see the thread under "Third Party Software" forum.

I suspect a driver / SP2 issue as Sony's supplied drivers are pretty old versions

I'm amazed Sony can bundle Photoshop CS as a subsidised upgrade offer with the notebook without having actually tested it first !!

Nick

Re: VGN-S2XP won't run Photoshop CS

kee-lo_ — Tue, 02 Nov 2004 15:55:04 GMT

I'm amazed Sony can bundle Photoshop CS as a subsidised upgrade offer with the notebook without having actually tested it first !!

I agree it's poor practice

Re: VGN-S2XP won't run Photoshop CS

mutungi — Wed, 03 Nov 2004 05:17:57 GMT

On my VGN-S1XP, first upgraded to XP Pro SP2 and then installed all the new software. The Photoshop CS Ver 8.0 runs without any problems, maybe try reinstalling the application...:smileywink:

Re: VGN-S2XP won't run Photoshop CS

Empiucci — Wed, 03 Nov 2004 19:38:27 GMT

It´s worthless!!! Vaio dont measure up to me!!!
Something is incredible wrong when you can´t even run
common used programs as Adobe PS and Illustrator.. You guys from Sony who read this, please solv the problem and add it to this thread.. As you see we are a bunch of people who have this problem!! I have a Vaio B1XP with preinstalled Sp2.. I use my computer in my work everyday and I need to use Adobe programs.. Take this seriously and solve it!!! Convince me that I havn´t spend all this money on a computer who even can´t run Photoshop and Illustrator... If that's the case can you give me an option to get my money back? Or have Sony just ripped me off? I been a loyal customer to Sony for ages, all my electronics are Sony, and this problem have really surprised me.. I thought you guys where better than that.. Are you even testing the computers before you sell them? I guess this post sounds really whiny and I guess it is, but if you just can give me a solution I will be a happy customer again.. I´m tired of sitting in the phone with the support all day long to come to the conclusion that they don´t know whats the problem! But I need a solution and thats fast, so far I know I´m not alone.. so please take it seriously..

Re: VGN-S2XP won't run Photoshop CS

kee-lo_ — Wed, 03 Nov 2004 19:42:03 GMT

Have you tried what mutungi said?

Re: VGN-S2XP won't run Photoshop CS

nickg — Thu, 04 Nov 2004 12:17:31 GMT

The problem is that my operating system came bundled with SP2 - hence this is not an SP2 upgrade issue. Photoshop CS ran fine on my desktop pre SP2 and fine after SP2 - the issue is a driver / hardware problem with certain Sony laptops.

Re-installing CS any number of times and in any number of ways (safe mode, removing drivers etc) gets you nowhere - I have spent hours trying every perceivable permuation and combination. There is some hardware / XP compatability problem here

Nick

Re: VGN-S2XP won't run Photoshop CS

kee-lo_ — Thu, 04 Nov 2004 15:24:03 GMT

Sorry to hear that Nick...

Seems odd that it's affecting only SP2 slipstreamed editions like on the S2XP....

Wonder if Adobe have help for slipstreamed SP editions of Windows?

Re: VGN-S2XP won't run Photoshop CS

mutungi — Sat, 06 Nov 2004 00:14:21 GMT

Calm down ...rest assured it does not appear to be a hardware-software conflict, not with SP2 already installed. Do you get any XP related "error" messages? If so, what exactly? If you have not sorted it by now, uninstall Photoshop and then restart the machine, disable the XP SP2 default security manager,close all back-ground applications eg Virus, firewall, LAN, Bluetooth, etc. and then reinstall Photoshop and it should install and run OK. Let us know how it goes:smileygrin: Good luck! There is much pleasure to be had from the VAIO!

Re: VGN-S2XP won't run Photoshop CS

captainslocum — Mon, 08 Nov 2004 23:16:23 GMT

If only it were that simple mutungi!

I have uninstalled and re-installed in every way imaginable - with all device drivers disabled, all apps disabled , in safe mode etc etc. And so have all the countless other people who have posted their frustration and dismay to many other forums.

What I and a lot of other people have is a serious problem which is not being taken seriously by Sony.

Adobe have been suberb and have elevated the problem to the highest level. But Sony, as a post to another forum said, are in denial. They do not realise that this is THE hot topic on all the forums.

I have had two kafkaesque phone conversations with Sony support personnel where I have had my intelligence - and my person - insulted. (I was told at one point I wasn't listening - when in fact I was trying to get a word of sanity in edgeways through the endless corporate drivel).

One analyst told me that if I had a car and bought new tyres and one of them was faulty I wouldn't blame the car manufacturer. A totally falacious analogy of course - a better one is that when I came to buy new tyres I was told the wheels were so unusual I couldn't have Michelin, Pirelli or Dunlop tyres fitted.

Anyway, we don't need analogies. It is quite simple. Recent Sony Vaio laptops, alone in the industry as far as I can tell, will not install what is arguably the most important creative software in the world. And Sony don't care.

Things will always go wrong - it's how the mistakes are dealt with that counts. So far Sony, nil points.