topic Re: VGN-CS11Z rattling noise in PCs & Accessories

VGN-CS11Z rattling noise

misisvi — Fri, 16 Jul 2010 19:20:35 GMT

Hi,

Since January'10 I have this rattling noise once I start my VAIO. I guess it is from the fan. I purchased my notebook on August 2009 from a big media store. Not a SONY' store for sure.

I am trying to find the receipt but till now, can't find it. Meaning, I can't bring it to the customer service to get it fix. Doesn't it?

Any advise what I can do?
(Buy a new one is not a choice, at this moment. :smileyhappy:)

Is there anyone with the same rattling noise problem and already can handle it?

Please help.

Thank you so much.

Re: VGN-CS11Z rattling noise

Thalamus. — Fri, 16 Jul 2010 21:06:10 GMT

Hi misisvi,

welcome to Club VAIO..

I suggest you contact Vaio support as Sony released a statement..

Some VAIO notebook models of VGN-CS series and VGN-BZ series can produce a clicking, scraping, rattling, or a continuous loud noise while the cooling fan is revolving.

As part of our commitment to quality, for any customer who requires repair of their VAIO computer due to the above mentioned issue, Sony will cover the cost of this repair during the first 4 years following the date of purchase of the model in question. In case your model is shown in the list below, we invite you to contact VAIO Support to arrange service for your VAIO.
Applicable Models

* VGN-BZ1x, VGN-BZ2x
* VGN-CS1x, VGN-CS2x, VGN-CS3x

To find contact details for Sony Vaio support..

Open Vaio support, either by clicking Support at the top of this page or use the following link:Vaio support

Under Log-in option 2: Select your VAIO model, next to Select Model Category - Select your model from the drop down list, in your case VGN CS.

Then next to Select Model - select CS11Z

Then click Log-In

Once logged select Get In Touch

Re: VGN-CS11Z rattling noise

misisvi — Sat, 17 Jul 2010 07:20:04 GMT

Dear Thalamus,

Thank you for your reply and also the explanation how to get to the support page.

Even I have to wait till Monday for answer, at least I found a way.

Have a nice weekend.

Re: VGN-CS11Z rattling noise

Thalamus. — Sat, 17 Jul 2010 08:16:52 GMT

You are welcome misisvi, I hope all goes well with the repair.

If you need further help just let us know?