topic BBC i player not working thru bravia tv in Other TVs

BBC i player not working thru bravia tv

deniseparnell — Thu, 18 Nov 2010 21:38:45 GMT

I can't get BBC i player to work thru bravia internet video, despite downloading latest firmware from sony website

BBC i player not working thru bravia tv

Catmambo — Thu, 18 Nov 2010 23:12:19 GMT

can you provide some more detail - model of the TV, how are you connecting, ISP, do other services work like Youtube?

thanks

BBC i player not working thru bravia tv

crowner — Sat, 20 Nov 2010 12:57:27 GMT

I have same problem - KDL40EX603U. Also uptodate

(also have Sony Blue Ray player - can get iplayer through that but its not the point, I really want it via the TV!)

BBC i player not working thru bravia tv

Al-111 — Sun, 21 Nov 2010 16:16:17 GMT

I am having a similar problem as lots of others seem to be having in being unable to get the BBC i-Player to connect to my new KDL40HX803U. The on-screen message says that the service requires a software update for my tv (and, yes, the "automatic software update" is set to "on"). Everything else is working okay. I have read some of the other posts on this forum and have followed the "settigs", "refresh internet content" route but that didn't do the trick.

Do I need to download the firmware (will that affect other things) ? Or do I need to leave the tv on standby for a period of time?

Any help would be welcome.

BBC i player not working thru bravia tv

Catmambo — Sun, 21 Nov 2010 17:56:19 GMT

Hiya and welcome to the boards!

Automated download can be a little temperamental sometimes so easier just to download it via USB and update manually here - http://support.sony-europe.com/tvhc/downloads/downloads.aspx?site=odw_en_GB&f=FW_Bravia4077TDS&ch=12&m=KDL-40HX803

Won't affect any other settings as far as I'm aware.

Thanks

BBC i player not working thru bravia tv

richliv — Mon, 22 Nov 2010 13:48:15 GMT

Hi Eduzzel

The same applies to my Bravia KDL-32EX503, purchased through Amazon last week, in that IPlayer is not part of the firmware. However, the latest firmware on the Sony site for this set seems to be via this link

http://support.sony-europe.com/tvhc/downloads/downloads.aspx?site=odw_en_GB&f=FW_Bravia4077L&ch=7&m=KDL-32EX503

but the firmware on my TV according to the System Information is PKG4.085EUL-0108 which seems from the numbering to be a later version than that the version on the Sony site. Am I mistaken and if not, how is that going to add IPlayer functionality to my TV ?

BBC i player not working thru bravia tv

Catmambo — Mon, 22 Nov 2010 14:13:55 GMT

Hi Richliv - do try the download first of all as that should enable it. Please do post back your results.

thanks

BBC i player not working thru bravia tv

richliv — Mon, 22 Nov 2010 14:28:31 GMT

I tried it and got the message "Newer version not detected" so presumably I was right, above ? Is there a more recent update on the way including IPlayer ?

BBC i player not working thru bravia tv

richliv — Mon, 22 Nov 2010 14:43:28 GMT

Well, good news - I looked around this forum a bit and found this one

https://www.sony-europe.com/discussions/message/617702#617702

where the Sony guys advised someone to "Refresh Internet Content" to get IPlayer working,. It didn't work ("error 5006, contact Sony") at first, but when I went into Wired Settings and reconfirmed the existing settings (which already were working, please note, as I can get C5 and ITV catchup on the net no problem), and then did "Refresh Internet Content", voila - IPlayer Beta is now working for me.

A bit roundabout there, but thanks for the advice, I got there in the end.

BBC i player not working thru bravia tv

clutcher — Mon, 22 Nov 2010 17:18:03 GMT

Hi I have a KDL-40EX503U led and the same problem with the iplayer. Just cannot get it to work. It always asks me to make sure the update is set to on, which of course it is. Updated the internet content but still not working for me.

All the other sites work ok, youtube and 5 etc.

Any help would be greatly appreciated

BBC i player not working thru bravia tv

Catmambo — Mon, 22 Nov 2010 20:47:23 GMT

Hi Clutcher - as mentioned, do try updating the firmware manually first and then refresh the content.

Thanks

BBC i player not working thru bravia tv

Catmambo — Mon, 22 Nov 2010 20:49:58 GMT

Good job @Richliv - glad its working now

BBC i player not working thru bravia tv

TessGee — Sat, 04 Dec 2010 17:14:08 GMT

I have just purchased a KDL-32EX713 and am having the same problem accessing iPlayer.

All other internet services working fine. I have refreshed network content and tried everything else mentioned on this forum.

I have downloaded the new firmware but the tv won't recognise the USB I am using.

I am on a Mac - does this make a difference?

Do I need to use the Sony wireless dongle USB - the Mac does not recognise it?

Or will the Tv update itself thru the wifi?

Thanks for any help

BBC i player not working thru bravia tv

richliv — Sat, 04 Dec 2010 17:21:34 GMT

I would try using a wired connection before trying the wifi, although if everything else works, it seems unlikely to be the problem. As I say, all I did was reconfirm the Wired Settings option and my inlayer started working. Before that other net services had been working fine so somehow this is specific to iplayer with the Bravia software.; Interestingly (to me) I had to send my set back to Amazon and when a replacement with a properly working screen arrived , iplayer worked first time. I wonder therefore if the Sony iplayer firmware has to register itself with Sony or the BBC before it will work at all.

BBC i player not working thru bravia tv

Catmambo — Sat, 04 Dec 2010 17:25:34 GMT

It won't work unless you update to the latest firmware. Not aware of any issues with using a Mac. Bear in mind you have to leave the update file in the directory when you copy it over, not extract it and put it in the root.

The update will not be performed if the folder structure, name of the folder, or name of the file inside the folder is modified.

Thanks

BBC i player not working thru bravia tv

northwest — Sat, 04 Dec 2010 17:25:40 GMT

same happening on KDL-40NX713 which I have only bought because it has wireless built in and wired is not an option Iy has the latest firmwar, well at least according to sony.

Anyone any ideas

BBC i player not working thru bravia tv

TessGee — Sat, 04 Dec 2010 17:31:20 GMT

Any ideas why the TV won't recognise the USB? It's in working order. I just unzipped the download the copied whole folder to USB...no renaming or modifying...

BBC i player not working thru bravia tv

Catmambo — Sat, 04 Dec 2010 17:32:26 GMT

What version of the firmware are you running? Can you explain what happens when you press the iPlayer logo.

BBC i player not working thru bravia tv

TessGee — Sat, 04 Dec 2010 17:36:11 GMT

The firmware is 0107 - I think 08 is the latest??

When I press iPlayer it gives me the loading message then says it needs to be updated - go to Product Support and check Automatic System Update is on - which it is...

BBC i player not working thru bravia tv

Catmambo — Sat, 04 Dec 2010 17:45:22 GMT

Yes automatic update can be very slow and unreliable - it rely's on downloads being delivered over the air(waves) -OTA. So its much quicker to simply download the update onto USB stick and update it manually. If you check the top of this page and press support>online support and then choose your TV from the drop down menu and follow the instructions, you should be able to update pretty quickly

Thanks