Accepted Solutions
Hello smolton92 - welcome to the Sony Forums 
If it is not responding at all, then there may be some sort of internal failure and the best course of action may depend upon the amount of time that you have had the photo frame.
If you have had it for less than 12 months, it may be repairable under the manufacturer's warranty. The best thing to do is contact Sony Customer Services who will be able to advise you on what to do - warranty or otherwise. The phone number is 0844 8466 555. Email and post is another option and full details is available here:
http://www.sony.co.uk/support/en/contacts/dime
Thanks,
Simon
Hello smolton92 - welcome to the Sony Forums
If it is not responding at all, then there may be some sort of internal failure and the best course of action may depend upon the amount of time that you have had the photo frame.
If you have had it for less than 12 months, it may be repairable under the manufacturer's warranty. The best thing to do is contact Sony Customer Services who will be able to advise you on what to do - warranty or otherwise. The phone number is 0844 8466 555. Email and post is another option and full details is available here:
http://www.sony.co.uk/support/en/contacts/dime
Thanks,
Simon
