KD-49XE8396

[Fairview21]

I have just purchased Sony KD-XE8396 TV and the screen size is small for SKYQ,Netflix and Amazon for MOVIES ONLY.There is no problem with 4K UHD Sky Q Sports programes.

A colleague has a similar Samsung TV and does not have this problem. Equally, she has a Sony OLED TV and does not have this problem.

[Sean_Mc]

Hi Fairview21,

Welcome to the Sony Community.

Can you tell me if you are you receiving any error messages on the screen?

Thanks,

Sean Mc

[Fairview21]

Yes, it says " feature not available"

[...]

Message edited by Sean Mc. Removed personal details

Hi again,

We'd recommend getting in touch with Sony Support for further advice.

Thanks,

Sean Mc