KD55AF9BU Screen Fault

[Edenian]

I have a AF9 Master Series tv that I bought 17 months ago. I contacted Sony regarding two faults. One which is screen burn which I accept may be my fault despite following the procedures in such an event. However they have disregarded the second fault which a tv engineer friend of mine has told me is a “address line missing” issue. Basically I have an intermittent vertical blue line to the right of the screen but Sony Customer Services appear to be in denial of this fault. Given this second fault is a warrantied item I am in disbelief to their awful customer service. Has anybody else had this problem with Sony? 

[Peter_S.]

Hi,

I would recommend to contact an authorized repair centre.

You can find them here:

https://www.sony.co.uk/electronics/support/articles/00244641

Cheers

Peter

[Edenian]

How will that help me? Its down to Sony to resolve this but they don’t even acknowledge the fault or take responsibility to send someone out to look at it.

[Edenian]

Also my address doesn’t even show up on their system so I can’t even proceed to find an authorised repairer! 

[Win_88]

The fact of the matter is that once an issue voids the warranty, it can't be claimed, even for a different fault. This isn't just a Sony policy by any means. I'm yet to hear of a manufacturer that's an exception to this rule.

Also, one thing to note is that the screen isn't replaceable on these TVs. So it requires a full exchange to get rid of the blue line. I can't see this happening out of warranty.

I wish you the best.

Win_88

[Edenian]

Faults are independent of each other and not related. The panel is covered in the warranty. I don’t see how one fault voids a warranty for something else. Not sure where you are but in the UK consumer law is very strong.