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Recent update - Now no sound from Apps

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Swinter92
New

Recent update - Now no sound from Apps

My KD-55XE8396 TV completed an update yesterday and now I’m unable to get sound through the majority of streaming apps, Spotify, Netflix, YouTube & Prime. Netflix will play video but no sound and Prime wouldn’t let me play anything but if I cast it from my phone it’ll play on the Tv but still with no sound

I’ve completed a factory reset, which hasn’t worked, I’ve looked into sound settings but can’t find any issues.

Weirdly BBC Iplayer works though.

This needs resolving ASAP.
1 REPLY 1
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LightFoot
Specialist

Hi @Swinter92   If you are looking for a resolution asap, then please contact Sony UK Support