Play Memories Home - Urgent Update needed

[gamjgamj]

My laptop has just updated itself to Windows 10 Creator.

On launching Play Memoris I immediately get a PMBVolumeWatch.exe System error window. Sub text says MSVCR100.dll was not found.

Microsoft have the following explanation pointing to the fact the Play Memories Home needs an update...

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_files/sony-playmemories-home...

I can't find how to escalate this through the Sony support website. Can anyone help?

[jumpsuit]

Hi @gamjgamj and welcome to the Community

Which version of PlayMemories are you using?

Is it the latest version?

[gamjgamj]

I installed PMHOME_5402DL.exe on June 30th. it worked fine.

Since a Windows Update that I ran on 20th July I get the msvcr100.dll error when I try to run Play Memories. To be more specific, the error message box I get says it's from PMBBrowser.exe.

The update concerned was "Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342).

I notice that this update includes fix(es) for Visual Studio code. Maybe msvcr100.dll was affected?

[jumpsuit]

Hi again

I'm wondering if it may be worth attempting to repair the file using the

Microsoft Visual C++ 2010 package download from Microsoft found at:

https://www.microsoft.com/en-gb/download/details.aspx?id=14632

(64bit version)

Heres the 32bit:

https://www.microsoft.com/en-in/download/details.aspx?id=5555

It may be worth installing both versions.

If a message pops up stating that the versions are already installed,  then choose the repair option.

Restart the computer and hopefully that will have helped.

[gamjgamj]

Thank you for the suggestion, jumpsuit. I tried that but the updates were rejected because later versions are installed. However, I have checked installed programmes and see that the following was added/updated on 22nd July and could easily be the cause of the problem...

Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215

I bet that this contains a new version of the MSVCR100dll and is causing Play Memories to now fail.

Incidentally, when I boot up the computer I get an error pop-up window three times issued by PMBVolumeWatcher.exe with the message "The code execution cannot proceed because MSVCR100.dll was not found. Reinstalling the program may fix the problem."

What do you reckon I should do?

[gamjgamj]

In the end I removed Play Memories and my computer works properly again. I've given up trying to get it to work under Windows 10. It works on my Windows 7 Prof desktop, so I can get by.

[jumpsuit]

Apologies for missing your post @gamjgamj

I think you probably took the best option until a solution becomes apparent.

I'm having trouble generally with various apps in Windows 10 but

so far Playmemories has ben ok, but I've had a shocker with the Memory card rescue software.