my console does not turn on help?!?!

[mrrichards1234]

Hi everyone, i have a big issue with my console! I went to play it the other day and it wont work. The blue light bar comes on for about 3 seconds then turns off. Tried all the morning stuff like take all wires out ect and nothing. What can i do?

[Nobody-in-particular]

If you referring to a Playstation console might I suggest you ask this question in the dedicated Playstation forum.
http://community.eu.playstation.com/t5/English-Forums/ct-p/55

[jumpsuit]

I'm afraid it sounds similar to the BLOD problem that some people have had with their PS4s.

(Although it may not be that bad.)

In case you haven't checked out the Playstation Community yet (I haven't been able to get their page to load) here's some info from the US Playstation Community Here  :

"Here are some of the symptoms associated with blinking blue lights issue:

• blue indicator light blinking
• no video/audio output to television
• console powering off after blinking blue

 This blinking light issue could indicate any number of causes including but not limited to:

1. Issues with PS4 power supply
2. Issues with PS4 hard drive
3. Issues with other PS4 hardware

Power Supply Troubleshooting:

1) Turn PS4 off completely 

• Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

• Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3)  Check parts A, E, and F for any conspicuous damage or anomalies 

• You can try using another compatible AC cord (like a power cord from a PS3) to see if that resolves the issue

A) AC IN connector

B )HDMI OUT port

C )HDMI input port

D )HDMI cable

E )AC power cord

F )To an electric outlet

Hard Drive Troubleshooting 

1) Turn PS4 off completely

• Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

• Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.

4) Slide the HDD bay cover in the direction of the arrow to remove it.

5) Inspect the harddrive to make sure it is properly seated in the HDD bay.  A loose hard drive connection can prevent the PS4 from powering on completely.  A single screw keeps the assembly in place as shown below.

 

6)  If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing, please refer to this article for full details

https://support.us.playstation.com/app/answers/detail/a_id/5107

•  Users can choose to install a new hard drive so long as it complies with these standards, it is no thicker than 9.5mm, and is larger than 160GB.

Software Installation Troubleshooting;

• (Notice: If updating firmware by USB, make sure it is formatted for FAT32)

1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode https://support.us.playstation.com/app/answers/detail/a_id/5044

• The following options are available in Safe Mode:

1. Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
2. Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.
3. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
4. Restore Default Settings - Restores the PlayStation 4 to the default factory settings.
5. Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.
6. Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.
7. Initialize PS4 (Reinstall System Software) - IMPORTANT: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm with this option)

[mrrichards1234]

Hi mate tried all of what you said to do and still nothing,i can't even get it to beep twice! All that happens is i turn it on the blue goes on for maybe a second and a half then turns straight off. When i put my ear next to the console i can still hear something on inside

[jumpsuit]

Hi again

Sorry to hear that.

I think the best option now is for you to get in touch with customer services.

Is your console still in warranty?

Also did you manage to post your problem on the official Playstation forum?