Hello all,
Just looking for advice on this situation.
29th June 2014 i purchased a new XAV-602BT from amazon, approx a month or two after having it fitted it started to fault.
- switching itself off then back on straight away while driving
- screen freezing randomly.
- auto dim feature has never worked.
- settings randomly reset.
- and now unit has completly stopped working, if the screen is pushed hard towards the main unit it will come on, let go and it switches off.
eventually i contacted sony on 25/10/2014, who advised me to send the product back, after unforeseen delays i recontacted Sony asking if I could send the prodcut back recorded delivery, as they supplied me with a freepost address.
I was then sent a link to take my product to my nearest repair centre, which happens to be 40 miles away. I emailed back, and was given a link to fixmyradio.co.uk, I registered twice and still unabel to access the site, so this doesnt give me much confidence in the company.
Im now at a stage with no audio unit in my car for months, product running out of warranty, sony seem to be stalling and a product i've repeatidly told them i do not want anymore, this unit has been so poor I just want a refund, a new unit is this bad, how will a repaired unit be?
I was even going to purchase the satnav part to it, but I have completly lost faith in Sony after this experience. I hope Sony read this and understand I do not want this product, I have never owned a head unit so poor before!
case:11560284
