Network connection failure of BDP S490

[kgallacher44]

My Sony BDP S490 DVD/Blu Ray player can't connect to our Sky Hu router.  It is a wired connection and the setup says "physical connection ok"  but "internet connection failed".  All the network settings were set to auto.  It was working, then stopped.

[rooobb]

Try to set manually a static IP and public DNS for your BDP  (such as 8.8.8.8 and 8.8.4.4)

[kgallacher44]

tried that, didn't work. thanks

[DarranA · Accepted solution]

HI there,

I would contact Sony Support regarding this issue. Network issues can be troublesome and they will help determine whether this is an issue with the BDP S490 or a router issue.

I hope this helps.

Cheers,

Darran

[kgallacher44]

checked the cable and it was fine, prob a glitch with the player. thanks
though